Dental Receptionist

Community Health Center of Snohomish County – Everett, WA

The Dental Receptionist operates as part of the team with other clinic support staff and healthcare providers. The Receptionist performs a variety of clerical, reception, and administrative or secretarial tasks: answers and screens phone calls, takes messages, schedules appointments, obtains billing information, checks in patients, and maintains and updates patient demographic data. Minimum Qualifications Knowledge, Skills and Abilities

  • Reads, speaks, understands and writes proficiently in English.
  • Works independently and is self-directed.
  • Works effectively in team environment.
  • Organizes, prioritizes, and coordinates multiple activities and tasks.
  • Works with initiative, energy and effectiveness in a fast-paced environment.
  • Produces work in high quantity and quality.
  • Problem-solves with creativity and ingenuity.
  • Remains calm and effective in high pressure and emergency situations.
  • Use of multi-line telephones and other office machines.
  • Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.

  • Preferred:
  • Bilingual skills.
  • Knowledge of dental terminology.

  • Education
  • High school graduate or equivalent.

  • Preferred:
  • Graduate of an accredited Office Skills Certification Program or related field.
  • Graduate of an accredited Dental Administrative Assistant Certification program or related field.

  • Experience
  • Customer service related experience working with the general public (1 year).
  • Clerical, reception, dental assisting, administrative or secretarial experience in a medical/dental setting or healthcare insurance organization (1 year); or a combination of equivalent education and work experience.

  • Preferred:
  • Working with insurance/billing in a healthcare setting/insurance organization.
  • Experience in a multiple provider dental practice.
  • Digital imaging familiarity.
  • Healthcare information systems, such as electronic health record and practice management systems experience.
  • Working with low income, multi-ethnic populations.

  • Job Specific Functions/Performance Expectations:
    1. Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services.
    2. Checks in, registers and schedules patients in the practice management system. Maintains appointment schedule and follows office scheduling policies.
    3. Verifies and updates all demographic information in the electronic record at each patient visit.
    4. Assists in managing patient flow in a timely and efficient manner. Coordinates distribution of walk-in and add-on patients appropriately. Interfaces with back office regarding walk-in patients, cancellations, recalls and delays to ensure smooth patient flow.
    5. Routes or files documents and mail appropriately.
    6. Assists with insurance eligibility verification.
    7. Verifies income for sliding fee patients and assists in the completion of the sliding fee application as delegated.
    8. Receives patient payments, answers or appropriately refers billing questions, and maintain appropriate records of all financial transactions. Prepares daily bank deposit, reconcile receipts (including cash, checks and bankcard transactions) assuring accuracy and timeliness of the deposit and ensuring security under cash management and accounting practices.
    9. Orders interpreter and transportation services and interfaces with other outside organizations regarding patient services.
    10. Assists in confirming appointments as needed.
    11. Files, retrieves charts from storage and logs chart movements with accuracy and timeliness to prevent loss of records and ensure confidentiality of patient information.
    12. Opens and closes clinic and reception areas for all business hours.
    13. Maintains work area and reception lobby in neat and orderly manner.
    14. Maintains adequate inventory of office supplies and clinical forms.
    15. Performs maintenance and troubleshoot operations of office equipment and machines, to include calculators, copiers, fax, printers, etc.
    16. Assists with other departments when called upon.
    17. Adheres to organizational infection control practices and written plan.
    18. Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.Community Health Center of Snohomish County - 30+ days ago - save job - original job

    This job posting is no longer available on OPTnation.
    Find similar jobs: on Job Search

    All Jobs in Everett, WA

    • Dental Receptionist

      Community Health Center of Snohomish County Everett, WA

      View Job
    • Patient Service Representative

      Cascade Rehabilitation Everett, WA

      View Job
    • Dental Assistant - Per Diem (North county)

      Community Health Center of Snohomish County Arlington, WA

      View Job
    • Dental Assistant - Float Pool

      Community Health Center of Snohomish County Arlington, WA

      View Job
    • Dental Assistant

      Community Health Center of Snohomish County Everett, WA

      View Job
    • Dental Assistant

      Community Health Center of Snohomish County Edmonds, WA

      View Job
    • Dental Assistant

      Community Health Center of Snohomish County Arlington, WA

      View Job
    • Dental Assistant

      Confident Smiles Family Dentistry Redmond, WA

      View Job
    • Front Office Receptionist

      National Credit Services, Inc. Bothell, WA

      View Job
    • Administrative Specialist

      National Credit Services, Inc. Bothell, WA

      View Job
    • Administrative Specialist

      National Credit Services, Inc. Bothell, WA

      View Job

    Featured Articles

    Microsoft Dynamics CRM Training Online in USA

    27 September 2016

    Microsoft Dynamics CRM revolves entirely around customer relationship management and takes care of customer satisfaction. It looks after customer loyalty, looking forward for business growth and development.Microsoft Dynamics CRM professionals are in high demand in business management tasks because

    read more..

    Best Oracle Apps Technical Online Training

    03 May 2016

    Oracle Apps Technical provides a basic understanding of database, file system, and architecture used in Oracle application release 11i. It details about multi-tier architecture used to provide user the Intranet or Internet, and also the relationship between Oracle applications and the Oracle databas

    read more..

    Tips for Recent College Graduates Looking For Dream Job

    31 December 2018

    As soon as you get graduated and pave your way into the “real world”, there would be many challenges and issues that would make you go through a lot of problems. Therefore, it is important to arm yourself before you set your foot into this new phase of your life.

    read more..

    Trump signs Executive Order Focusing ‘Buy American, Hire American’ to Stop misuse of H1B visa

    19 April 2017

    On Tuesday April 18, Trump signed an executive order that governed federal agencies to implement a "Buy American, Hire American" strategy. The order aimed that Trump would favor American companies for federal contracts and reform the H-1B visa program for foreign workers and stop “misuse” of 

    read more..

    Thanks For Your Feedback

    Attach A Resume First