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Desk Side Support Technician


Job Id : 7616

Jobtitle : Desk Side Support Technician

Location : Durham, NC

Company Name : Soft HQ International LLC

Industry : Information Technology

Salary : $12 - $16  HOUR

Job type : Fulltime

Posted on: 2019-11-21


Required Skills : Customer Service, Active Directory, Microsoft Windows, Mobile Device, Detail Oriented, Communication Skills, A+ Certification

Benefits : No benefits are available


Job Description:

  • Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
  • Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
  • Administration experience of MS Active Directory users & groups, policies and management concepts
  • Effective communication by Engineer in English and local languages is mandatory

 

Mandatory Certifications:

  • A+ OR ACMT OR JAMF OR ACMT OR ACTC OR ACSP OR JAMF OR ACIT

 

Soft Skills:

  • Strong written and verbal communication skills (English and  local language)
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
  • Team Management for L1 resources
  • An individual with a minimum of 3 year’s supervisory experience
  • Strong customer service skills
  • Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
  • Must be detail oriented and self-motivating
  • A self-starter with ability to work on their own initiative
  • To work through issues analytically to a successful conclusion.

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