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Desktop Support Analyst


Job ID : 29740

Location : MELVILLE, NY

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $30,000 - $40,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Including Executive , Customer Service, Interpersonal Skills.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Job Description:

  • Overview: This individual is responsible for the resolution of client technological issues, as well as, completion of projects and tasks given by management. This position is on-site. Responsibilities:
  • Support expertise in following operating system platforms: Microsoft Windows 10 and Mac OS X
  • Support expertise in Microsoft Office 365 applications: OneDrive for Business, Teams, Forms, etc.
  • Support expertise in Microsoft application products: Office 2019/2016; Project 2019/2016 and Visio 2019/2016
  • Support and troubleshoot all standard and non-standard desktop, laptop and printer hardware/ software
  • Support and troubleshoot all standard and non-standard Macintosh computer and printer hardware/software
  • Support and troubleshoot all standard and non-standard Mobile Devices hardware/software, including Surface Pro, iPhone and Android
  • Support all communication services, including but not limited to VPN, WiFi and LTE/5G.
  • Coordinate with other groups in IT and cross-functionally in the company to fulfill requests
  • Research, resolve and respond to employee IT issues / problems / questions received via email, telephone calls, escalations or ticketing system
  • Provide remote support to all corporate desktops, laptops, mobile devices, peripherals, and printers including additional hardware / software requests
  • Stay current on latest technologies that are related to Desktop Technology and actively seek educational experience to better ones knowledge base and productivity
  • 24x7 on-call availability is required with immediate response to incidents
  • Any and all responsibilities deemed necessary by management

Qualifications: Education & Experience:

  • BS in Computer Science or equivalent
  • Certifications such as A+, MCP and MCSE is a plus
  • 3 years’ experience in the support and resolution of computer related problems
  • Experience in Helpdesk and/or Computer Support is a must
  • Experience in the support and resolutino of computer related problems

Key skills:

  • Must have excellent customer service skills to work with employees throughout the entire organization, including executive management
  • Must have excellent interpersonal skills.

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