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Desktop Support Specialist

Tennessee Oncology – Nashville, TN

Salary Grade: 116
Location: Nashville TN
FT/PT Status: Regular Full Time
Days: Monday - Friday
Hours: 8:30AM - 5PM
Responsibilities / Essential Functions: The position will be responsible for supporting desktops, which include user account provisioning, hardware imaging, updating and repair. This individual will be asked to field support calls from customers regarding requests and issues.
  • Answer help desk calls and resolve user problems
  • Install, configure, and troubleshoot hardware and software for a variety of desktops, laptops, printers, and handheld devices
  • Configure and deploy new and replacement desktop & laptop computers
  • Monitor, maintain, and administer network systems and software related to desktop support
  • Perform a variety of tasks, relying on experience and judgment to plan and accomplish goals
Knowledge, Skills & Abilities: Basic/intermediate knowledge of network connectivity, Active Directory, Group Policy, Windows Profiles and security
  • Strong communication, documentation, research, and problem solving/analytical skills
  • Self-motivated and directed, with ability to effectively prioritize and execute tasks
Qualifications & Requirements: Mandatory 2+ years support experience in professional environment
Physical Requirements: Must be willing and able to lift up to 25 pounds
  • Must be willing and able to travel to satellite clinics when necessary.
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Prodigy Finance

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