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Desktop Support Technician II


Job Id : 7704

Jobtitle : Desktop Support Technician II

Location : Fort Wayne, IN

Company Name : Apex Systems, Inc

Industry : Information Technology

Salary : $9 - $20  HOUR

Job type : Fulltime

Posted on: 2019-11-22


Required Skills : Desktop, Technician, Systems, Manager, Network, Management, IT, Consulting, Security, Software, Development, Recruiter, Hardware, Computer, Sales, Scientific

Benefits : No benefits are available


Responsibilities:

  • You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
  • Be helpful and understanding
  • Customize the customer experience for every individual
  • Determine the most cost effective repair to minimize customer downtime.
  • Be proactive! Prepare reports for analysis of product failure trends and service issues.

Minimum Qualifications: Experienced:

  • 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.
  • Solid experience and understanding of IT services and products
  • Enthusiastic about technology and willing to learn and stay on the cutting edge.

Personable

  • Relatable and responsible when interacting with ALL customers
  • Consultative approach to solving issues

Reliable.

  • Able to transform technical IT solutions lingo into terms everyone understands.
  • Impeccable follow-through to customer satisfaction.
  • Will attempt to connect to anyone you meet, no matter how difficult.

• Go-Getter. o Insatiable desire for knowledge, independence, and success-strive for more than the status quo. o Not intimidated by problems you've never seen before-confidence is key! o Hungry to work hard and hungry to grow your career! Basic Needs/Haves:

  • Very knowledgeable about Office 365 and related Apps.
  • Hardware/Software troubleshooting
  • 2 years experience in the IT Field Preferred, NOT REQUIRED: • CompTIA A+ EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.

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