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DEV SVCS REGNL MONITOR

TN Department of Human Resources – Shelby County, TN

DEPARTMENT OF INTELLECTUAL AND DEVELOPMENTAL DISABILITIES, WEST TENNESSEE REGIONAL DIVISION, SHELBY COUNTY
Education and Experience: Graduation from an accredited college or university with a master s degree in psychology, special education, nursing, sociology, speech pathology, audiology, social work, or other related acceptable field and experience equivalent to two years of full-time professional developmental disabilities program services work. OR
Graduation from an accredited college or university with a bachelor s degree in psychology, special education, nursing, sociology, speech pathology, audiology, social work, or other related acceptable field and experience equivalent to four years of full-time professional developmental disabilities program services work.
OR Graduation from an accredited college or university with a bachelor s degree and experience equivalent to five years of full-time professional developmental disabilities program services work.
OR Currently licensed as a registered nurse and experience equivalent to four years of full-time professional developmental disabilities program services work.
Other Requirements: Necessary Special Qualifications: None. Examination Method: Education and Experience, 100%, for Preferred Service positions.
Job Overview: Summary: Under general supervision, is responsible for professional developmental services monitoring work of considerable difficulty; and performs related work as required. Distinguishing Features: An employee in this class monitors plans of care for people with intellectual and developmental disabilities preparing to move to or currently residing in community settings to ensure compliance with federal court requirements. Work involves providing technical assistance, performing on-site visits, recording and reporting findings, analyzing information, and making recommendations for improvement.
Competencies (KSA s):Competencies:
  • Process Management
  • Decision Quality
  • Informing
  • Composure
  • Presentation Skills
  • Written Communications
  • Customer Focused
  • Action Oriented
  • Conflict Management
  • Learning on the Fly
Knowledge:
  • Basic knowledge of computer processing and data entry
  • Basic knowledge of federal rules and regulations pertaining to services provided to persons with intellectual and developmental disabilities
  • Intermediate knowledge of providing customer service to various stakeholders
Skills:
  • Basic time management skills to handle priorities and meet deadlines
  • Intermediate monitoring skills to assess for compliance with policies, procedures, litigation requirements, and federal, state, and departmental rules and regulations
  • Intermediate writing skills to develop reports, provide monitoring results, and to provide written feedback to various stakeholders
  • Intermediate active listening skills to perform interviews, moderate discussions, and understand points being made
  • Basic service orientation skills
  • Intermediate critical thinking skills to resolve problems
  • Intermediate skills in teaching compliance policy and procedures to various stakeholders and to mentor new team members
  • Basic learning strategies skills to use the training/instructional methods provided
  • Basic negotiation skills to assist in problem resolution
  • Intermediate speaking skills for presentations, to discuss monitoring results, and to provide feedback to various stakeholders
Abilities:
  • Written Comprehension
  • Written Expression
  • Deductive Reasoning
  • Inductive Reasoning
  • Oral Expression
  • Time Sharing
  • Oral Comprehension
  • Speech Recognition
  • Speech Clarity
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