Job ID : 29838
Location : RICHARDSON, TX
Company Name : Atechstar
Job Type : Full-Time, Parttime, Contract, Training
Industry : Information Technology
Salary : $125,000 - $135,000 per year
No. of Positions : I Have Ongoing Need To Fill This Role
Required Skills : Hardware, Software, SQL.
Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance
Job Description:The Problem Management team is the escalation layer of complicated product issues from Product Support. This team is a key liaison between Product Support and Product Engineering. We investigate the issues to determine if there is a workaround for the issue or if the issue needs to be escalated to Product Engineering as a defect. We also work to equip and provide enhanced product knowledge to the Product Support team as the need is presented. As a Developer Analyst I, you will work with the Problem Management team in the middle tier support of Consumer products. You will develop a deep understanding of the innerworkings of the products, perform deep technical analysis and communicate findings to the Product Support or Product Engineering teams.
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