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Job ID : 29838

Location : RICHARDSON, TX

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $125,000 - $135,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Hardware, Software, SQL.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Job Description:The Problem Management team is the escalation layer of complicated product issues from Product Support. This team is a key liaison between Product Support and Product Engineering. We investigate the issues to determine if there is a workaround for the issue or if the issue needs to be escalated to Product Engineering as a defect. We also work to equip and provide enhanced product knowledge to the Product Support team as the need is presented. As a Developer Analyst I, you will work with the Problem Management team in the middle tier support of Consumer products. You will develop a deep understanding of the innerworkings of the products, perform deep technical analysis and communicate findings to the Product Support or Product Engineering teams.

RESPONSIBILITIES:

  • Develop deep understanding of RealPage Consumer products.
  • Executing/analyzing SQL queries
  • Exercising/analyzing API requests
  • Evaluating patterns of behavior of the software.
  • Document defects for promotion to engineering.

Key Skills:

  • Ability to plan and direct complex technical projects.
  • Experience with network protocols, computer hardware, and software.
  • Excellent knowledge of data backup, recovery, security, integrity, and SQL.

 

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