Digital Services Specialist

Kirkland and Ellis – New York, NY



knowledge of the Microsoft Office Suite



Salary : $34512 - $66262  / YEAR

About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

The Digital Services Specialist serves as the digital image and mailroom expert within the General Services department. The Specialist is responsible for providing staff with a wide variety of digital document processing services and mail-related requests.  Under minimal supervision, the Specialist performs complex tasks involving the use of document scanners, printing equipment, and media duplicators. 

Essential Job Funtions:

Customer Service

Ensure the highest level of customer care

Assist walk-in customers, answer incoming phone calls and monitor the department email account

Conduct technical, capacity and workflow assessment of the customer’s desired output and determine what is needed to complete the job

Offer advice, guidance, and suggestions to staff to ensure efficient use of department services and capabilities

Keep customer informed regarding job status

Ensure on-time delivery of all completed work requests

Coordinate internal resources or vendor services as needed to meet customer needs

General Production Tasks

Operate production printers, scanners, and copiers

Cross train in all areas of production such as copy, binding, cutting, drilling, and folding

Troubleshoot and maintain production equipment

Support financial results by minimizing waste and rework, utilizing equipment and supplies in a cost-effective manner

Mailroom

Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines, and all classes of United States Postal Services (USPS) mail.

Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.)

Researches and routes unidentified and generic mail.

Coordinates, stages, and transports bulk mail items.

Receives, logs, delivers and tracks messenger items.

Coordinates and processes customized packaging and other customer special requests.

Scanning/Imaging

Complete various scan projects and requests using high-volume production MFDs and the eCopy scanning platform

Prepare, scan and reassemble original documents

Send scanned image via email or desktop for processing, conversion, clean-up,                        naming, and storage.

Scan color documents and photographs

Diagnose and correct image quality problems

Check document quality before, during and after processing

Convert file formats as required

Create searchable PDFs

Create single and multi-page TIF files

Perform OCR on images to make searchable or convert to an editable format

Index, store, retrieve electronic documents on mass storage devices, network drives,   and document management system

Printing

Perform complex print operations and print processing tasks

Complete various black and white and color print requests using high-volume production MFDs

Print application (.doc, .xls, .wpd, .mbd, .mpp, .vsd, .htm) and image (.pdf, .tif, .jpg)   files sent via email or from media/storage

Print email messages and attachments from media and email links (.pst, .nsf)

Identify, download, name, save and print files from Dataroom sites and electronic       document repositories

Format documents for printing

Search and print documents from the Document Management System

Print entire websites including all links

Configure job processing software and applications to manage job queues, process files, and print jobs

Manage and monitor the order and execution of files in a printer’s job queue

Diagnose and correct print quality problems

Perform quality control checks on print jobs including print quality, job alignment, paper stock and material used in the printing process

File Processing, Conversion, and Storage

Import and export files for processing

Troubleshoot electronic document transfer and retrieval issues

Convert application files to PDF image files

Use OCR software to convert image files to editable word processing files

Convert compressed files (.zip, .dat) to application or image files and print or return    via email

Create complex PDF documents by using bookmarks and links

Media Duplication

Complete various media duplication projects and requests using multi-unit media        burners

Burn master CD/DVD of scanned images

Create CD/DVD from audio and video files

Create and apply custom labels to disks

Check media quality before, during and after processing

Graphics, Multimedia, and Related Tasks

Assist internal departments such as Document Services, Client Services, Attorney Training, Recruiting and Development with formatting, creating, printing and assembling presentation, training, signage and display materials

Produce job proofs for customer review and approval

Check document quality before, during and after processing

Create customized labels including Bates, exhibit, and media labels

Convert, create and save audio (.mp3, .wav) and video files

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