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Digital Services Specialist

Job Id : 16

Jobtitle : Digital Services Specialist

Location : New York, NY

Company Name : Kirkland And Ellis

Industry : Information Technology

Salary : $34,512 - $66,262  YEAR

Job type : Fulltime

Posted on: 2019-04-04

Required Skills : Knowledge Of The Microsoft Office Suite

Benefits : Medical Insurance

About Kirkland & Ellis Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers. Essential Job Functions The Digital Services Specialist serves as the digital image and mailroom expert within the General Services department. The Specialist is responsible for providing staff with a wide variety of digital document processing services and mail-related requests.  Under minimal supervision, the Specialist performs complex tasks involving the use of document scanners, printing equipment, and media duplicators.  Essential Job Funtions: Customer Service Ensure the highest level of customer care Assist walk-in customers, answer incoming phone calls and monitor the department email account Conduct technical, capacity and workflow assessment of the customer’s desired output and determine what is needed to complete the job Offer advice, guidance, and suggestions to staff to ensure efficient use of department services and capabilities Keep customer informed regarding job status Ensure on-time delivery of all completed work requests Coordinate internal resources or vendor services as needed to meet customer needs General Production Tasks Operate production printers, scanners, and copiers Cross train in all areas of production such as copy, binding, cutting, drilling, and folding Troubleshoot and maintain production equipment Support financial results by minimizing waste and rework, utilizing equipment and supplies in a cost-effective manner Mailroom Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines, and all classes of United States Postal Services (USPS) mail. Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.) Researches and routes unidentified and generic mail. Coordinates, stages, and transports bulk mail items. Receives, logs, delivers and tracks messenger items. Coordinates and processes customized packaging and other customer special requests. Scanning/Imaging Complete various scan projects and requests using high-volume production MFDs and the eCopy scanning platform Prepare, scan and reassemble original documents Send scanned image via email or desktop for processing, conversion, clean-up,                        naming, and storage. Scan color documents and photographs Diagnose and correct image quality problems Check document quality before, during and after processing Convert file formats as required Create searchable PDFs Create single and multi-page TIF files Perform OCR on images to make searchable or convert to an editable format Index, store, retrieve electronic documents on mass storage devices, network drives,   and document management system Printing Perform complex print operations and print processing tasks Complete various black and white and color print requests using high-volume production MFDs Print application (.doc, .xls, .wpd, .mbd, .mpp, .vsd, .htm) and image (.pdf, .tif, .jpg)   files sent via email or from media/storage Print email messages and attachments from media and email links (.pst, .nsf) Identify, download, name, save and print files from Dataroom sites and electronic       document repositories Format documents for printing Search and print documents from the Document Management System Print entire websites including all links Configure job processing software and applications to manage job queues, process files, and print jobs Manage and monitor the order and execution of files in a printer’s job queue Diagnose and correct print quality problems Perform quality control checks on print jobs including print quality, job alignment, paper stock and material used in the printing process File Processing, Conversion, and Storage Import and export files for processing Troubleshoot electronic document transfer and retrieval issues Convert application files to PDF image files Use OCR software to convert image files to editable word processing files Convert compressed files (.zip, .dat) to application or image files and print or return    via email Create complex PDF documents by using bookmarks and links Media Duplication Complete various media duplication projects and requests using multi-unit media        burners Burn master CD/DVD of scanned images Create CD/DVD from audio and video files Create and apply custom labels to disks Check media quality before, during and after processing Graphics, Multimedia, and Related Tasks Assist internal departments such as Document Services, Client Services, Attorney Training, Recruiting and Development with formatting, creating, printing and assembling presentation, training, signage and display materials Produce job proofs for customer review and approval Check document quality before, during and after processing Create customized labels including Bates, exhibit, and media labels Convert, create and save audio (.mp3, .wav) and video files

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