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Director of Residential Clinical Services

Italian Home for Children – Jamaica Plain, MA

At Italian Home for Children, we are creating communities where all children, adults, and families are embraced and empowered to reach their full potential. Join IHC and become a part of a supportive, caring, and committed team that is making a difference every day. Are you ready to help? Are you prepared for professional growth opportunities? Apply Now!

The Director of Residential Clinical Services provides clinical oversight to IHCs residential programs including intensive group homes and Community Based Acute Treatment units. The Director of Residential Clinical Services works closely with a multidisciplinary team to assess and make recommendations regarding trauma informed behavioral interventions and treatment planning for the children and families served. The Director continuously monitors and evaluates the milieu group therapy, clinical documentation standards, and clinical quality. The Director works with the clinicians, nursing, occupational therapy, psychiatry, and milieu management and staff to ensure treatment is in line with agency standards, training, and philosophy. The Director of Residential Clinical Services is responsible for performance management and evaluations of all clinical staff in Jamaica Plain and Cranwood residential programs. Travel to Cranwood required at least once per month. The Director serves as point person for residential prescribers as well.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title. Employees may be requested to perform job-related tasks other than those specifically presented in this description.



  • Ongoing assessment and evaluation of clinical programming, treatment options, and strategies
  • Embrace, articulate, and ensure implementation of agency treatment philosophy within all residential programs including trauma informed care and behavioral interventions
  • Oversight and management of the clinical internship program.
  • Expand the therapeutic group programming in all dorms/houses with the assistance of Clinical Supervisors and Clinical Interns.
  • Identify and provide relevant and effective ongoing trainings for staff to increase quality of care
  • Regular meetings/discussions with milieu managers to ensure collaboration of clinical and milieu staff; addressing issues or related challenges including proposed solutions


  • Participate in the hiring, orientation, and ongoing training of clinicians & clinical supervisors.
  • Provide ongoing clinical training to various residential departments.
  • Invest time and energy in the professional development of clinical staff
  • Motivate staff to embrace change and constantly strive for improvement
  • Supervise clinical supervisors, interns, and, clinicians on a regular basis.
  • Complete performance evaluations and any other documentation related to the supervision and management of direct reports
  • Facilitate monthly clinical meeting and weekly medication review meetings.
  • Oversee and manage payroll for the clinical department.


  • Engage in creation and execution of budget in collaboration with co-managers
  • Meet with potential referral sources to promote the services offered
  • Partner with Milieu Managers to ensure and troubleshoot filling houses/dorms to client capacity regularly with regard to staffing and/or other challenges and logistics
  • Monitor the timely completion and quality of all record keeping
  • Analyze client records/data and measure outcomes
  • Develop and/or update policies and procedures
  • Solve complex insurance issues including lapsed insurance, denials, and appeals
  • Evaluate and review admission and discharge processes
  • Oversee CANS enrollment as well as compliance with CANS completion
  • Collaborate regularly with external stakeholders including insurance companies, EEC, DCF, and DMH
  • Serve as point person for any informal and formal complaints from families or providers
  • Participate in administrator on call rotation
  • Provide direct clinical service for children/families when assigned on coverage basis
  • Serve on the Residential Leadership Team and participate in weekly leadership meetings.
  • Must possess independent Massachusetts State license (LICSW or LMHC)
  • 3 years post independent license required
  • 3-4 years of experience working with children and families; experience providing treatment to children with social, emotional, and trauma concerns as well as mental health and developmental disorders
  • Demonstrated supervisory experience required.
  • Exposure to or practice of trauma informed care strongly preferred
  • Commitment to sensitivity and respect for clients culture and socioeconomic characteristics
  • Demonstrated proficiency in family, individual, and group therapy
  • Experience with residential programming preferred
  • Demonstrated history of program development
  • Strong and demonstrated motivational and leadership skills including ability to orient and train
  • Maintain strictest confidentiality with respect to agency, employee and client information; adhere to all HIPAA guidelines and regulations
  • Bilingual encouraged to apply (but not required)

The Italian Home for Children is an Affirmative Action/Equal Opportunity Employer, committed to building a diverse team to support our population of diverse clients. All qualified applicants are considered for all positions without regard to race, color, religion, gender, national origin, ancestry, age, disability, handicap, genetics, marital status, sexual orientation, gender identity/expression, veteran status, or any other protected status.

IHC is committed to providing employees with an excellent benefits program, including:

  • Generous Paid Time Off, including vacation, sick, personal, and 12 holidays
  • Employee Recognition Program
  • Comprehensive Health and Dental Benefits
  • FSA medical and dependent care
  • Retirement Planning 403B
  • Partial Tuition Reimbursement
  • Spot Bonus Program
  • Free Life Insurance, Long Term Disability, and Employee Assistance Program (EAP)

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