Director, Partner Programs

JUUL Labs – San Francisco, CA

THE COMPANY:JUUL s mission is to improve the lives of the world s one billion adult smokers by driving innovation to eliminate cigarettes. JUUL is the number one US-based vapor product. Headquartered in San Francisco and backed by leading technology investors including Tiger Global, Fidelity Investments and Tao Invest LLC, JUUL Labs is disrupting one of the world s largest and oldest industries. We re an exceptional team with backgrounds in technology, healthcare, CPG, and biotech, and we re growing rapidly to deliver on our mission. We re actively looking to hire the world s best scientists, engineers, designers, product managers, supply chain experts, customer service and business professionals. ROLE AND RESPONSIBILITIES:The Director, Partner Programs reports to the VP of Connected Technology Ecosystems (Product Management) and is responsible for constructing the rules governing admission into a JUUL Partner Program and continued operation of the program. After program launch, the role will involve recruiting and interfacing with prospective program members, building additional features into the program, and create derivations of the program (e.g., a partner program for researchers). Subsequent generations of JUUL devices will be connected, addressing a wide array of use cases ranging from youth prevention to habit control and more. In concert with releasing connected product, JUUL Product Management is opening access to the JUUL Connectivity Platform (JCP), enabling third-party partners to build differentiated applications and services. The Partnerships team is responsible for creating the JUUL Partner Program that leverages the JCP and, initially, a mobile software development kit (M-SDK). Third-party apps will enable consumers to view and interface with their privacy-protected data (e.g., milligrams of nicotine per puff) in the context of habit control regimens. This role will work across various cross-functional groups in the company to deliver a coherent program that builds on JUUL Labs differentiated connectivity offerings. Responsibilities include:

  • Architect and maintain governance of the Partner Program
  • Assist in defining requirements and characteristics of the mobile SDK
  • Help to ensure the long-term stability of APIs with upstream (cloud) services
  • Interface with stakeholders across multiple JUUL organizations including mobile engineering, platform engineering, hardware/software product management, others
  • Product Strategy: ensure that we have a comprehensive partnering strategy for achieving JUUL s vision and operating plan; articulate and present this strategy to senior executives
  • Build executive alignment for your recommended courses of action
  • Members of the partner program will provide a base for deeper commercial partnerships and, potentially, investment:
  • Source, vet, negotiate, and close complex commercial transactions in numerous countries working daily with regulatory and commercial attorneys
  • Product development leader: work collaboratively across the company to identify and resolve risks to our development plan
  • Collaborate internally across multiple teams: enterprise markets, clinical, consumer insights, digital, corporate development
  • Consumer advocacy: tirelessly advocate for the customer, both inside and outside of JUUL
  • MINIMUM QUALIFICATIONS:
  • 7+ years of experience in product management and creation of partner programs.
  • History of successful product initiatives, preferably in the realm of partnering and partner management.
  • History of sourcing, vetting, closing, and implementing commercial transaction.
  • Technical, analytical and cross-functional collaboration experience.
  • Strong strategic thinking and excellent communication skills.
  • Experience building and managing a team.
  • KEY CHARACTERISTICS NECESSARY FOR SUCCESS:
  • Mission-driven: we act in the best interest of the customer.
  • Deeply curious: we seek to understand and ask Why? repeatedly.
  • Relentless and crystal-clear communication: we sniff out and resolve ambiguity.
  • Objective and analytical: we seek data and know the difference between facts and opinions.
  • Synthesis: inspiration comes from many sources. We work cross-functionally to bring out the best ideas and build the best possible plan.
  • Big plans, small ego: we re committed to our vision, our plan, and our team.
  • Follow through: we do what we say we ll do. We seek accountability for ourselves and expect it from others.
  • Servant leadership: we are strong cross-functional leaders. Our colleagues give us permission to lead not because the org chart dictates it, but because we ve earned their respect by helping them to be the best they can be.
  • We get our hands dirty: plans are nothing without execution.
  • JUUL LABS PERKS & BENEFITS:
  • A place to grow your career. We ll help you set big goals - and exceed them
  • People. Work with talented, committed and supportive teammates
  • Equity and performance bonuses. Every employee is a stakeholder in our success
  • Boundless snacks and drinks
  • Cell phone subsidy, commuter benefits and discounts on JUUL products
  • Excellent medical, dental and vision benefits
  • Location. Work in the heart of San Francisco, one of the world s greatest cities
  • Vapor, JUUL, Work Culture, Fast Paced, Start-up, Growth, Vape, Technology, Software, Hardware, Consumer Electronics, Manufacturing, Design, Product, Disruptive, Revolutionary, Cutting Edge, App, Android, eCommerce, B2C, San Francisco, Bay Area, IoT, San Jose, Los Angeles-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

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