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Director, Program - Transitional Housing

Women In Need, Inc. – East Elmhurst, NY

Title of Position: Program Director FLSA Status: Exempt

Department: Transitional Housing

Reports to: Assistant Vice President, Transitional Housing

Positions reporting to this position: Social Service Supervisors, Housing Coordinators, and Administrative Assistants

Exempt: X Non-Exempt: X

Purpose of the Position:

The Program Director is responsible for the day-to-day management of a transitional family residence serving families with children. The Program Director will ensure that the residence operates in accordance with the guidelines identified by the NYS Office of Temporary Disability Assistance (OTDA), the NYC Department of Homeless Services (DHS), and Win.


  • Supervise the programs multi-disciplinary team, which will include Social Service Supervisors, Housing Coordinators, Case Managers, and Administrative Assistants.
  • Coordinate services provided by Employment Specialists, Child Care staff, and Recreation staff to ensure an integrated service plan to address the needs of each
shelter resident and the primary goals of the transitional housing program.
  • Provide coaching, training, and staff development to all staff in accordance with Wins policies and procedures.
  • Ensure new staff orientation is provided so that they become quickly familiar with program procedures and goals.
  • Ensure that Wins Human Capital Department is consulted for all staff performance concerns.
  • Champion and model the use of Evidence Based Practices (EBP), promote Trauma Informed Care (TIC) and Motivational Interviewing (MI).
  • Model the use of EBP for staff and peers.
  • Monitor the Client Assistance and Rehousing Enterprise System (CARES) database along with the Social Service Supervisor for timely documentation.
  • Train and support staff in their use of EBP with clients and use EBP to meet and exceed program goals.
  • Ensure that all staff receive timely and quality performance evaluations in accordance with Wins personnel policies and procedures.
  • Establish linkages with appropriate community agencies for services required by shelter residents, to include medical, mental health, substance abuse, child welfare
and other stakeholders working with Win clients.
  • Monitor the programs effectiveness in reaching the goals of permanent housing, securing clients employment and establishing family stability.
  • Analyze, develop and implement procedures and policies to ensure quality service provision.
  • Assure a safe and healthy environment by participating in the overall security and maintenance of the program in accordance with regulatory guidelines and Win policies.
  • Co-authorize purchase orders and ensure that all expenditures are being made in compliance with Wins procurement policies and procedures.
  • Manage the programs petty cash and program metro cards to ensure compliance with Wins policies.
  • Ensure that Wins Human Capital Department is consulted for all staff performance concerns.
  • Participate in local community organizations and attend Community Board meetings in the shelters district and serve as a liaison with members of the community.
  • Represent the agency at meetings, conferences and public hearings to gain and share information relevant to the programs operation.
  • Establish a Community Advisory Board comprised of staff, transitional housing residents, and community members including NYPD and local representatives to meet
on a quarterly basis.
  • Participate in staff interviewing and hiring process.
  • Perform other related duties as needed.

Essential Functions:

  • Must be on call 24 hours a day, 7 days a week.
  • Must be able ascend/descend stairs in the building assigned.
  • Must be able to travel to offsite meetings and trainings throughout New York City.


  • Commitment to Wins mission, vision, and values.
  • MPH, MSW, or MA in Health/ Social Services.
  • Minimum of five (5) years of experience in the human services sector, which includes three (3) years in a supervisory role with responsibilities for managing budgets
and staff.
  • Familiarity with EBP, MI and TIC.
  • Able to manage boundary setting and cultural reflexivity.
  • Able to provide outstanding customer service to clients and other stakeholders.
  • Able to maintain composure in stressful situations.
  • Excellent organizational and communication skills, written and verbal.
  • Must be able to interact effectively with the all clients and staff in the residence.
  • Knowledge of CARES a plus.
  • Solid computer skills, knowledge of MS Office and Outlook a plus.
  • Must be willing and able to be on call 24 hours a day, 7 days a week
  • Bilingual English/Spanish a plus.

Core Competencies:
Leading Others: Establish a client centered culture at the shelter by modeling Win values. Demonstrate flexibility, adaptability and initiative. Engage the team to achieve high standards.

  • Facilitating Change: Support critical large scale changes. Develop and meet challenging but achievable goals with the clients wellbeing in mind. Must understand the
change management process and use resources, activities, outputs, and outcomes to envision and manage change.
  • Managing Performance: Monitor performance against standards and share expectations clearly. Give feedback in writing and verbally; document
performance concerns.
  • Applying and Developing Expertise: Encourage acquisition of knowledge and skills. Apply technical knowledge to solve problems quickly and effectively. Must pay
attention to detail.
  • Communicating and Collaborating: Work collaboratively. Rely on and support the team in achieving results. Use effective verbal and written communication with
appropriate tone.

Win is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, gender, sexual orientation, gender identity or ?expression, veteran status, or any other status protected under federal, state, or local law.

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