Director, Event Technology (SNE)

PSAV – Arlington, VA


Position Overview

The Director, Event Technology (OEM/SNE) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will manage less than two Full-time team members and report to an Area Director, Venues or RVP, Venues.

Key Job Responsibilities

Financial Management and Reporting

  • Drive Resultsby managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the companys standard operating procedures.
  • Achieve PSAVs financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
  • Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time.
  • Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
  • Manage location P & L and develop action plans to address deficiencies/grow the business.
  • Confirms venue partners process all payments to PSAV in a timely basis.
  • See the Big Pictureby completing the sales forecast at home location, ensuring they are accurate and submitted timely.
  • Participate in business review presentations as needed, in collaboration with regional management.

Operations Management

  • Perform and directs daily floor operations including scheduling and equipment setups, operation, and strikes.
  • Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
  • Anticipate equipment challenges and changes in a timely and professional manner.
  • Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
  • See the Big Pictureby efficiently sharing labor and equipment within the local market.
  • Attend all operational venue meetings such as daily stand up meetings with venue operations staff.

Sales Management

  • Create effective strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.
  • Prepare and deliver compelling presentations that convey the value of PSAV and effectively solve customer challenges.
  • Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through, venue booking system, or other sources as assigned.
  • Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
  • Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
  • Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
  • Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
  • Do the Right Thingby ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
  • Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
  • Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.

Customer Service

  • Deliver World-Class Serviceby cultivating and maintaining relationships with customers, small venue personnel and various PSAV supporting functions and departments.
  • Position will have oversight to personnel to assist with event execution.
  • Exceed the expectations and needs of internal and external customers.
  • Meet with guests on site to ensure that their needs are met and the equipment setup is accurate and working properly.
  • Monitor small venues and check in on customers throughout the day.
  • Portray a polished and professional image according to the guidelines in the Employee Guide and/or venue standards, and ensures the team adheres to the same standards.

Technical Ability

  • Understand the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to resolve equipment and software issues in a timely and professional manner.
  • Effectively utilizes applicable company computer systems.
  • Act as the solo on-site technician for events, if necessary.

People Development (where applicable)

  • Value Peopleby promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
  • Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
  • Manages the human resources activities including selection, performance management, and learning
  • Provide focused and continued coaching to develop the skills of team members.
  • Train employees on PSAV standards for service and equipment, and ensures they are properly trained on company computer systems.
  • Recommend team members for training opportunities, as needed.
Job Qualifications
  • High School Diploma is required. Bachelors degree is preferred.
  • 3+ years of audio visual experience
  • 1+ years of supervisory experience
  • 2+ years of customer service or hospitality experience is preferred.
  • Sales experience is a plus
  • Working knowledge of audio visual equipment in a live show environment
  • Must be able to successfully complete Level 3 Skills training
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction focus.
  • A valid drivers license is required for team members who may operate Company vehicles.



Financial Acumen


Safety Conscious


Communicates Effectively


Ensures Accountability

Tech Savvy

Instill Trust

Work Environment


Work is performed in a venue/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple venue locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual venue or a representation of venues in that city or area.

All Jobs in Arlington, VA

  • Director, Event Technology (SNE)

    PSAV Arlington, VA

    View Job
  • Director, Event Technology (SNE)

    PSAV Presentation Services Arlington, VA

    View Job
  • Virginia Real Estate Settlement-Title Company Post Closer

    Old Dominion Settlements, Inc. t/a Key Title Fairfax, VA

    View Job
  • Mental Health Specialist

    Government of the District of Columbia Washington, DC

    View Job
  • Day Porter Mon - Fri from 7 am to 11 am

    CleanOffice Inc. Arlington, VA

    View Job
  • Cybersecurity Trainee, Mid

    Booz Allen Hamilton Inc. McLean, VA

    View Job
  • Front Desk Receptionist

    Azure Dream Day Spa Arlington, VA

    View Job
  • Business Analyst

    Gridiron IT Washington, DC

    View Job
  • Staff Assistant

    Government of the District of Columbia Washington, DC

    View Job
  • Front Desk Sales Associate

    Massage Envy Arlington, VA

    View Job
  • Investigator

    Government of the District of Columbia Washington, DC

    View Job

Featured Articles

Difference Between OPT and CPT for International Students

24 March 2019

There is a good percentage of international students studying in the USA. International students on an F-1 visa are authorized to work in the US under F1 visa work options: Optional Practical Training (OPT) Optional Practical Training (OPT) is temporary employment period for 

read more..

iOS Development Training – Learn From Experts

25 May 2016

❯ iOS Development Training - A Brief Idea An iOS is a mobile phone operating system created and developed by Apple Incorporation. It is distributed exclusively for Apple hardware. It has state-of-the-art environment which enables developers to create and produce powerful

read more..

Steps to be taken while OPT STEM Extension Denied

27 December 2017

The USA is one of the best countries for all the international candidates, there are many career opportunities that are available in the USA for international candidates. Students in the USA who are on F1 Visa are easi

read more..

Hospital Career Job Opportunities without experience

31 January 2018

Hospital Careers in USA: Overview There are lots of career opportunities are available in USA for all the healthcare related field work. Candidates can easily get hired in USA after completing their graduation in Healthcare. The

read more..

Thanks For Your Feedback

Attach A Resume First