The Door Monitor Associate greets and interacts with customers as they enter or exit the store and inspects receipts in order to identify cashier errors or merchandise that has not been purchased. The Door Monitor Associate is also responsible for testing and maintaining the Sensormatic System and following appropriate procedures in response to Sensormatic alarms. Because the Door Monitor Associate is often the first and last Associate to interact with a Customer as they enter or leave the store, customer service plays a vital role in this position.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
Courteously greets customers at all entrances and exits
Courteously thanks customers for shopping at The Home Depot
Questions customers to determine if needs are met and refers to the appropriate person as necessary to resolve customer issues
INSPECTS RECEIPTS AND ASSOCIATE/VENDOR BAGS
Inspects receipts or other paper work (will calls, special orders, installed sales, register receipts, etc.) to identify cashier errors or merchandise that has not been purchased
Highlights valid receipts
Reports receipt/paperwork errors or unpaid merchandise to the Front End Supervisor or Assistant Store Manager
Documents cashier errors on the Door Monitor Recovery Log
Identifies consistent receipt/paperwork errors and communicates potential front-end training needs to the Front End Supervisor and/or the Operations Assistant Store Manager
Maintains familiarity with register receipts and store paperwork and attends paperwork classes as necessary
Inspects associates tote bags, gym bags, lunch boxes, and briefcases while following appropriate procedures
Inspects vendors bags while following appropriate procedures
MONITORS THE FRONT-END FOR SAFETY/THEFT
Identifies suspicious/unusual activity on the front-end and notifies the Front End Supervisor or Store Management while following appropriate procedures (e.g. under-ringing, frequent item corrections, etc.)
Identifies safety issues and notifies the Front End Supervisor or Store Management while following appropriate procedures
NATURE AND SCOPE
- Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
- The warehouse environment can be dusty and noisy
- Doors are frequently open, causing drafts and interior temperature changes
- Floors around work area may become slippery during wet weather conditions
- May have to handle merchandise and work with tools with sharp edges
- Passing forklifts emit gas fumes
- Tools, supplies and related merchandise may contain hazardous materials
- May have to occasionally work outdoors where temperatures and climate can fluctuate
ENVIRONMENTAL JOB REQUIREMENTS
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 0 years
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Knowledge, Skills, Abilities and Competencies: Customer Driven: Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.
Gets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fast-paced environment.
Acts with Integrity: Demonstrates responsible and honest behavior in all Home Depot roles, tasks and responsibilities.