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DSHS Public Benefits Specialist

State of Washington Dept. of Social and Health Services – Lakewood, WA


Want a career helping others? A DSHS Public Benefits Specialist job is a gateway to a rewarding career in public service. DSHS provides some type of shelter, care, training, protection and support to 1 out of 3 Washington citizens. The Community Services Division is currently seeking motivated people who will work towards the Division s mission to reduce poverty. As a Public Benefits Specialist you will help people applying for public assistance services through face-to-face interactions and over the phone.
At this location you will have the benefit of free parking, transit access, shopping and a variety of restaurants.
Some of what you ll do

  • Manage a financial workload of intake, initial and on-going eligibility determinations, and maintenance for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs
  • Conduct intensive interviews and independently determine eligibility
  • Gather and review data, application and other documents, and verification for each benefit program as it relates to each person s circumstances
  • Process all case actions in accordance with Federal and State requirements based on household income and size
  • Explain program requirements, application procedures, and verification needs, as well as answer all questions regarding benefits or available services to clients

How you ll grow
A career in public service can be challenging, yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn and classroom training is a big part in the beginning. We ll be with you every step of the way.
We provide formal training both in the classroom and on the job to progressively advance within a 15-month period to a senior Public Benefits Specialist. Those hired will be appointed to the appropriate level based upon their experience and previous training. Advancement is based upon successful completion of a formal training plan.
What we re looking for
We re looking for applicants who have the education and/or experience as listed below:
  • Bachelor s degree
  • Or, work experience substituting year for year for the degree: examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims; or in a customer service job where the major duties involve providing solutions to the public; or a job providing staff support in financial eligibility
  • Or, one year of equivalent out-of-state experience conducting financial eligibility determination for public assistance that includes financial, medical and food stamp programs

We would like to hire someone who:
  • Is able to learn and utilize various computer programs
  • Is able to communicate effectively with people in difficult situations, including calming people, working with people who have communication challenges, assisting hard-to-serve populations, and discussing confidential and unpleasant options, in person and over the phone
  • Can work with complex technical regulations and procedures, and analyze complex situations
  • Will refrain from personal bias when determining eligibility
  • Is competent to prioritize and perform multiple tasks in a busy office with numerous interruptions

See why others like you have chosen a DSHS Career: Transforming Lives
Ready to start a rewarding career? Apply today!
Questions? Please contact a DSHS Recruiter at (509) 363-4971 and reference #06780.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social & Health Services is an equal opportunity employer and does not discriminate in any area of employment, its program or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify is a registered trademark of the U.S. Department of Homeland Security

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