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E-Commerce Operations Coordinator

J.Crew Group, Inc. – Long Island City, NY

MADEWELL is seeking a E-commerce Operations Coordinator to join the Madewell team during an exciting period of digital growth. As a coordinator, youll report to the eCommerce Associate. You will be the daytoday contact for all site publishes, content, and product attribution. You will play a key role in proofing and pushing site content, serving as the main point of contact for all troubleshooting.
RESPONSIBILITIES / WHAT YOULL DO
  • Serve as the primary point of contact for site publishing and troubleshooting
  • Become the expert in our new eCommerce platform and provide training to users. Stay on top of new releases to make sure we are leveraging the latest functionality
  • Coordinate monthly publishes with internal teams and ensure all creative and product content (copy, images, pricing, etc.) are complete and accurate before launch
  • Prepare and send out proofing links for business partners to review prior to launch
  • Oversee all QA tasks, being responsible for the sites overall accuracy and consistency
  • Manage the JIRA flow for madewell.com to ensure issues are assigned and resolved in a timely manner
  • Partner w/ corporate team on all code releases to ensure zero impact to site content
  • Set up all promotions and presales by partnering closely with internal marketing, merchandising, and creative teams
  • Be willing to brainstorm and find solutions for unconventional promotional, assortment, and merchandising asks
  • Manage & execute hot fix requests when issues on the site occur, providing timely updates to business partners

WHAT WERE LOOKING FOR
  • Very strong attention to detail
  • Very strong communication skills in person, on phone, and via email with people with varying technical understanding
  • Highly professional and customerservice oriented
  • Self-starting and driven with a very strong aptitude for learning new software systems and applications
  • Good attitude for problem solving and willingness to find answers when there is no clear guidance
  • Comfortable in an entrepreneurial, fast-paced and fast-changing environment
  • Ability to manage a variety of tasks and move seamlessly between different topics
  • Experience in JIRA or other issue and project tracking software is a plus, but not required
  • Experience with Salesforce Commerce Cloud (Demandware) is a plus, but not required


J.Crew Group, Inc. is an Equal Employment Opportunity (EEO) Employer
We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

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