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ECT Dispatcher

Mesilla Valley Transportation – El Paso, TX

Position title ECT Dispatcher Description

Job Title: Dispatcher
Department: Operations
Reports To: Operations Manager
Employee Status: Non-Exempt

Summary
The ECT Dispatcher is responsible for assisting Operations to efficiently and effectively support drivers of our fast-paced organization. Key measures of success include:
  • Strong call handling performance as measured by the Call Availability Report (CAR)
  • High performance of fleets that are assigned
  • Be recognized by team, peers, and drivers as a key supporter
  • Demonstrate great customer service with drivers
Responsibilities
  • Acts as an extension of Fleet Supervisor of fleets assigned
  • Communicates in a clear and consistent manner and with high integrity
  • Accurately enters information into company computer systems
  • Escalates problems per escalations guidelines
  • Works with team members to solve problems
  • Provides clear work instructions to drivers
  • Demonstrates high resource utilization
  • Ability to successfully handle multiple priorities in a fast-paced environment
Qualifications
  • High School Diploma or GED
  • Strong customer service skills
  • Proficient communicator in both English and Spanish language
  • Basic knowledge of motor carrier operations and geography
  • Competent user of MS Office

Physical Demand
Remain in a seated position for an extended period of time, using hands and fingers to type, pick up papers, place phone calls. Occasional lifting (maximum 15lbs), bending, reaching and/or kneeling. Expressing and/or exchanging ideas by means of spoken word to impart oral information to clients, coworkers, and public. To convey detailed spoken instructions to other workers accurately.


Position: ECT Dispatcher

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