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E-commerce Operations Associate/Customer Service Specialist

Dahlia – Queens, NY

Do you want to join a talented team and become one of owners of a promising business? Dahlia (, and has earned as one of the top-rated brands on Amazon (98% positive customer rating since 2005) by delivering customers high quality and unique Jewelries, Clothing Accessories & Home Decor products at exceptional prices. Dahlia is seeking a talented and motivated E-commerce Operations Associate Customer Service Specialist to join us.

Main Responsibilities:

  • Providing exceptional customer service by responding efficiently, accurately, and professionally on all customers inquiries and managing customer feedback and product reviews
  • Timely and accurately handling all order processing workflow
  • Receive product into our inventory management system and into warehouse
  • Data entry of orders/credits/returns for inventory management and manage inventory level to ensure timely replenishment
  • Assist in FBA shipments, sales, marketing and etc

Desired Skills and Experience:

  • High School degree or above
  • A hardworking team player with high integrity; A quick learner with high willingness to learn; An organized and detail-oriented self starter with multi-tasking ability
  • Proficient in Windows environment and Microsoft Office suite products (Excel most important), Internet applications and E-mail.
  • Excellent writing with creative spirit and passion about making an impact through writing is a big plus
  • E-commerce Customer Service, order management, and/or fulfillment experience is a big plus
  • Skills or experiences on graphic design is a big plus.
  • Experience with Fashion Retailing, Accounting, Database, Merchandising, is a big plus.
  • Ability to read Chinese is a big plus.

Compensation Package:

Although this is an entry level, were looking for someone wholl grow into a manager and/or a partner. Thus you will have the right to design and choose the best compensation and benefit package such as base salary, performance based commission, profit sharing, employee perk, paid vacation personal days, health insurance and etc.

How to apply:

Were located in Fresh Meadows, NYC 11365 with Q26, 27, 30, 31, 17, 88 within walking distance. Please do a Google Map search to make sure the commute will not be an issue. You may use KOHLs NY 11365 to check public transportation availability and/or driving cost.

If interested, please send your application including a cover letter, resume and expected compensation package

Job Types: Full-time, Commission

Salary: $20,000.00 to $40,000.00 /year

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