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Encompass Business Analyst

Zillow Group – Seattle, WA

About the team

Finding your dream home is only the first step in the home-buying process. We are the Zillow Lending Platform team and we are responsible for building products to help educate and empower people through the process of financing their home. Do you want to make a huge impact on lots of real users lives while working on a small, fast-moving, technology-forward team? If you answered yes, this is the role for you.

About the role

We are looking to hire an experienced Business Analyst to join the Lending Platform team. This is an excellent opportunity for you to join a fun, creative, and challenging environment.

Experience is important, but equally valuable is the ability to work in a fast-paced, dynamic environment to ensure that our solutions meet the defined requirements and make our users lives easier. This role is essential in ensuring quality in our lending processes to scale our new lending business. We are seeking to find an ambitious individual who can make an impact as both a leader and individual contributor by raising the quality of our products to the highest level.

What you ll do:

  • Partner with the Mortgage Platform team to capture, document and recommend user requirements and specifications for existing and new applications for complex business processes
  • Coordinate and report on Lending Platform projects and tasks
  • Actively participate in project scoping and task prioritization
  • Perform requirements gathering and documentation with clients, internal users, and third-party vendors for systems development, enhancements, and process improvements
  • Develop and document functional business specifications for new projects
  • Partner with external and internal clients to identify systems and process solutions that will enable new business opportunities
  • Participate in resource planning in order to implement new business solutions
  • Lead and assist with User Acceptance Testing plans, coordinate testing, and document test results of new systems functionality and processes
  • Provide level three support on new system features and partner with development teams to resolve issues as necessary
  • Partner with Managers of Business & Systems Analysis to devise and/or modify procedures to solve complex business problems in many forms (RFP response, cost benefit analysis, financial feasibility studies, software analysis and review, gap analysis)
  • Participate in the documentation and reporting of projects to business leaders
  • Mentor and guide the Business Analysts on the team
  • Some travel to Zillow Group offices is required

Who you are

  • Bachelors degree in Business Administration, Information Systems, or equivalent experience
  • You have 2+ years of business analysis experience
  • Experience with Ellie Mae Encompass a plus
  • You have experience as a business or operations analyst in the mortgage industry, specifically in the areas of production operations, product/program eligibility, pricing, and/or underwriting
  • You are an expert at writing functional requirements and specifications for software development projects
  • You are passionate about researching, defining, and analyzing business problems
  • You are capable of partnering with external clients and internal users to develop detailed, clearly written functional specifications for software development and for enhancement of existing software.
  • You have experience partnering effectively with IT and Operations teams
  • Proficient with Windows, Outlook, Word, Excel, PowerPoint, Internet Explorer, Visio, and MS Project

Get to know us

Zillow Group houses a portfolio of the largest and most vibrant real estate and home-related brands on the web and mobile. Our mission is to build the largest, most trusted and vibrant home-related marketplace in the world.

Zillow Group is owned, fueled and grown by innovators who help people make better, smarter decisions around all things home. We encourage one another at every level, and our efforts are supported by employee-driven, world-class benefits that enable us to enjoy our lives outside the office while building fulfilling careers that impact millions of individuals every day.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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