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Entry-Level Software Client-Facing Technical Suppo


Job ID : 15858

Job Title : Entry-Level Software Client-Facing Technical Suppo

Location : Austin, TX

Company Name : IBM

Industry : Information Technology

Salary : $37,000 - $52,000  per year

Job Type : Fulltime

Posted on: 2020-11-03


Required Skills : OS Administration, Scripting Skills, Data Structures, Virtualization

Benefits : No benefits are available


Duties:

  • Works closely with SW (as well as HW) Developers to design solutions and action plans both short term workarounds and longer-term code fixes
  • Recreates customer issues in a replicated lab environment
  • Concludes root cause analysis and knowledge base articles
  • Continuously evaluates the current methods and systems of providing remote support with a focus on speedy and quality resolution of the field issues ensuring the highest customer satisfaction

Soft skills Needed:

  • Mature personality and sense of responsibility
  • Service-oriented mindset
  • Ability to deal with pressure and concurrent tasks
  • Strong desire to learn, invest time and effort, in order to grow and succeed.

Required Professional and Technical Expertise:

  • Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field

Knowledge or experience working with one or more of:

  • Operating system administration, command usage, or troubleshooting
  • Operating system internals (e.g., kernel, file system, networking, client-server, performance)
  • Programming and scripting languages (e.g., C, Java, Python, Perl, Shell)
  • Programming and data structure concepts
  • Cloud and virtualization administration and usage
  • Coursework in Data Structures and Algorithms

Preferred Technical and Professional Expertise:

  • Excellent English communication skills in both verbal and written formats
  • Excellent organizational, analytical, and problem determination/solving skills
  • Growing, then applying your technical knowledge toward solving problems
  • Assessing customer situations, then applying common sense to manage those situations
  • Working with a global team to share ideas on how to work and solve problems
  • Being agile and open-minded to quickly adapt to procedures and tools required for the position
  • Working in high pressure, dynamic situations with a large degree of autonomy
  • Focused and results orientated with accuracy and attention to details
  • Customer-driven focus
  • Commitment to accuracy and attention to details
  • Acting in a respectful and professional manner to represent IBM to its high-profile clients

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