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Estate Services Relationship Specialist

Charles Schwab – Fort Worth, TX


Fort Worth - TX, TX4700A, 4700 Alliance Gateway Freeway, 76177
Keisha Clayton

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every clients goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of own your tomorrow every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.


Estate Services is a specialized organization within the broader Schwab Operational Services Enterprise providing high-touch service to our clients and to the advisors that serve them. Estate Services fulfills our purpose of championing every clients goals with passion and integrity. We inspire client loyalty by providing experienced Estate guidance to our clients and advisors.


As a Schwab Estate Relationship Professional, you will be responsible for creating an extraordinary, authoritative experience to clients in order to build and maintain client loyalty. Specifically, you will:

  • Actively deliver unparalleled value and excellent service to our clients in order to build and maintain client loyalty
  • Proactively leverage emotional intelligence to meet clients and inheritors emotional needs during a challenging life event
  • Proactively utilize active listening skills, and relationship building skills to uncover and assess underlying client needs
  • Demonstrate a strong passion for client service, exhibiting positive energy and problem solving skills to connect with our clients through all channels
  • Demonstrate the ability to engage clients in a manner that inspires asset retention and consolidation at Schwab
  • Proactively assess and demonstrate ownership to resolve client issues that relate to trust, estates, and other complex issues
  • Proactively identify and navigate clients to appropriate services and solutions
  • Demonstrate the ability to interact with team members to assist in attaining individual, team, and department objective


  • Demonstrated passion for service and the financial market
  • 2+ years operational experience in legal or financial services including; brokerage, banking, legal/paralegal, or research
  • Bachelors degree in finance, economics, business administration, or related area (will consider relevant work experience)
  • Outstanding written and verbal communication capability
  • Excellent logical reasoning, problem solving and research skills
  • Ability to work in fast-paced environment with an ability to multi-task
  • Proven analytical skills with an ability to comprehend complex legal and tax issues
  • Able to empathize and respond sensitively to clients during life event conversations


  • Initiative: Identifying what needs to be done and doing it before being asked to or required by the situation.
  • Results Orientation: Focusing on the desired end result of ones own or es units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
  • Flexibility: Openness to different and new ways of doing things; willingness to modify ones preferred way of doing things.


  • Everyday Wellness: Healthy Rewards, Onsite Fitness Classes, Healthy Choices, Wellness Champions
  • Financial Fitness: 401k Match, Employee Discounts, Personalized advice, Brokerage discounts
  • Work/Life Balance: Sabbatical, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about [email protected]

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab s policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab s hiring decisions. All other submissions should be performed online.

Job Specifications Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: Banking-2-5 yrs, Financial Services-2-5 yrs, Brokerage Operations-2-5 yrs, Customer Service-2-5 yrs
Position Located In: TX - Westlake
Education: BA/BS
Job Type: Full Time
Category:Brokerage Operations & Trading
Activation Date: Thursday, May 2, 2019
Expiration Date: Tuesday, June 18, 2019
Apply Here

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