Reporting to the VP of IT Infrastructure & Operations, the Executive Director of IT Shared Services Operations will lead the organization responsible for all aspects of the Companys North American IT Shared Services Operations department. The team s day-to-day activities include supporting an integrated portfolio of secure, reliable, and modern software/applications solutions designed to meet the Companys business needs.
Working with the VP of IT Infrastructure & Operations and IT leadership, the Executive Director of IT Shared Services Operations will be responsible for the maintenance and production support of the Companys mission-critical systems. He or she will provide leadership and vision to deliver best in class network, system, and application up time. The Executive Director of IT Shared Services Operations will maintain responsive and accountable support services and ensure the teams efforts adhere to budgetary considerations and the Companys operational standards. This Leader will constantly assess ITIL process maturity of Incident, Problem, Change, Configuration, Asset Management, Communication and put in place a continuous process improvement roadmap. The Executive Director of IT Shared Services Operations will also establish a streamlined set of metrics, SLAs, SLOs against which to measure progress over time.
The Executive Director of IT Shared Services Operations is responsible for the overall day-to-day operations of managing IT Services including monitoring, incident resolution, problem management, configuration and change management, service desk, systems administration, security management and monitoring, capacity planning, availability management, and routine update of services.
The Executive Director of IT Shared Services Operations is a key thought leader in the organization, responsible for the application support and services support required to implement and maintain the Companys end-to-end technology strategy.
KNOWLEDGE, ABILITIES, SKILLS AND EXPERIENCE
The ideal candidate will possess the following performance and personal characteristics:
10+ years of experience in IT operations management roles in large-scale, multi-site enterprises with increasing levels of responsibilities and minimum 5 years in leadership positions
Bachelors degree required
This position is located in Las Vegas, NV with occasional travel required.
Wynn Las Vegas Las Vegas, NV
Adtalem Global Education Las Vegas, NV
Levi Strauss & Co. Henderson, NV
NV-Las Vegas-Caesars Las Vegas Las Vegas, NV
Chamberlain College of Nursing Las Vegas, NV
TLC Computer Solutions Las Vegas, NV
Bluegreen Vacations Corporation Las Vegas, NV
TLC Computer Solutions Las Vegas, NV
Philly Steak Express Las Vegas, NV
Barnes & Noble Las Vegas, NV
Mr Tofu Las Vegas, NV
19 April 2016
Silverlight is the next-generation of Microsoft.NET-based media with rich interactive applications (RIAs). It focuses on program structure, implementation details, UIs and language syntax. It serves a rich framework for mobile applications and high-performance, cross-platform desktop. It is a robustread more..
24 September 2015
Employee must have EAD in their hands before they start the employment. An international cannot start working unless the date on the EAS has been reached. The same applies when the end date has reached the employee is no more considered legally eligible to work. The sread more..
22 April 2016
SAP Human Resource (HR) is part of the ERP. This module deals with HR-related activities, i.e. managing people in a business organization. Payroll and time management modules are the major components of SAP HR. This module is customized by ABAP codes. It streamlines the record-keeping processes. Inread more..
20 April 2016
DOT NET runs on Microsoft windows. Programs execute in a software environment called CLR, which has services like exceptional handling, security and memory management. It focuses on the Visual Studio. Its training includes installing software without interring the installed software. It consists ofread more..