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Field Systems Administrator - Federal

Job ID : 15567

Job Title : Field Systems Administrator - Federal

Location : Newport, RI

Company Name : CDW

Industry : Information Technology

Salary : $27,000 - $72,000  per year

Job Type : Fulltime

Posted on: 2020-09-23

Required Skills : Communication Skills, Computer Hardware, Technical Writing Skills, IT Certifications

Benefits : No benefits are available


  • Oversight of the remote implementation, configuration, maintenance, troubleshooting, and/or repair in an enterprise environment
  • Serve as company liaison with client and vendors on administrative and technical matters
  • Interpret clients' needs and helps work towards a resolution.
  • Lead, implement, and troubleshoot complex and specialized solutions
  • Responsible for addressing escalated break/fix issues
  • Consult with leadership to identify inventory stocking levels and reorder points of the spare pool inventory
  • Clearly communicate service offerings and performance expectations to leadership
  • Provide copies of all relevant information from any Third-Party supplier agreements, when necessary
  • Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.
  • Work with vendors, client, and CDW leadership to develop a strategy
  • Manage metrics to ensure SLA compliance
  • Maintain vendor relationships
  • Lead and facilitate the development of common practices

Qualifications:Required Qualifications:

  • Active DOD Secret Clearance
  • High School Diploma or equivalent
  • Intermediate understanding of the appropriate physical hardware
  • Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
  • Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience
  • Ability to understand, remember, and communicate routine, factual information
  • Ability to compose materials such as detailed reports, work-related manuals

Preferred Qualifications:

  • Technical certifications associated with the chosen professional track
  • ITIL
  • A+ or Network+
  • MCSA or MCSE certifications
  • Basic PowerShell scripting
  • Basic Linux administration (Red Hat preferred)
  • Basic understanding of certificate management and PKI infrastructure
  • Basic understanding of virtualization (VMware Preferred)
  • Bachelor’s degree or equivalent experience
  • Comprehensive knowledge of the department’s service offerings
  • Experience with Adobe creative suite
  • Proficient in Microsoft Access and SQL

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