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Field Technician - L1


Job ID : 28055

Location : Boise, ID

Company Name : Conrelv Solutions Inc

Job Type : Contract

Industry : Information Technology

Salary : $15 - $18  per hour

No. of Positions : 2-4


Required Skills : Windows 7,Desktop Support,Technical Support,, Remote Support, Active Directory

Benefits : No benefits are available


Job Description :

Job Title: Level 1 - Field Technician

Job Category: Infrastructure Services

Location: Boise, ID

# of Requirements - 4

Location: Boise, ID - USA

Onsite: Day1

Role and Responsibilities

  • Managing the help desk ticket queue, responds to incidents, performs diagnosis as well as escalating issues to other IT teams
  • Should adhere to respective SLA and KPI
  • Setting up and configuring new desktops and laptops
  • Troubleshoot software and operating system issues in desktop and laptop
  • Configure new accounts and troubleshoot issues in Android, iPhone, Windows phone
  • Support for frequently used softwares (like VPN, Softphone, MS Office, Outlook etc.)
  • Installing authorized software to laptops and desktops
  • Help setup cubicle IT equipment’s for new users
  • Perform general preventative maintenance activities in desktop and laptop (like windows updates, Anti-Virus, Encryption, etc.)
  • Provide support to end users over phone or remote desktop
  • Strong documentation skills required
  • Should provide basic user education on IT policies, hardware’s and ability to demonstrate
  • Ability to lift more than 30 pounds
  • Document and transfer unresolved and Hardware issues to Level 2 Technicians

 

Qualifications and Education Requirements

  • 2+ years in desktop or helpdesk support
  • High School Diploma or equivalent qualification
  • A+ or MCITP certification preferred

 

Preferred Skills

  • Good knowledge in Windows 7 OS and above
  • Experience and working knowledge in Office 365 packages and tools
  • Experience in Remote support tools like Dameware, VNC, Skype
  • Exposure to MDM, content management tools is plus
  • Experience in handling IOS and Android devices
  • Basic hardware skills and knowledge in Active Directory, SCCM preferred
  • Must have effective verbal communication skills
  • Experience in preparing technical and process documentation, user guides is plus

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