Operations Support & Dispatcher

Redwood Logistics – Fort Worth, TX

Operations Support & Dispatcher

Reports To: Operations Manager

Location: Fort Worth, TX


Redwood Logistics is a privately held, strategically integrated logistics provider headquartered in Chicago. Through our 14 year history weve listened to our customers needs and have created a family of companies that can solve their logistics and transportation challenges.

Redwood Freight Exchange (F/X), a subsidiary of Redwood Logistics, is an asset-based truckload company that provides critical capacity solutions to a diverse cross section of customers in complex markets. F/X customers can expect to receive safe, reliable equipment with a driver force focused on service excellence.


Position Description:

As Operations Support & Dispatcher you will be responsible for assisting our teams based in El Paso, Chicago, and/or Carol through dispatching company drivers and/or owner operators, load entry, track and trace, and settlement management.


Responsibilities:

  • Data entry
  • Process and generate appropriate paperwork for orders
  • Record and document load refusals and service failures
  • Assist in managing assigned fleet; develop rapport with company drivers and owner operators
  • Efficient and effect problem-solving related to freight shipments
  • Monitor shipment status in-transit and communicates updates to other departments as needed
  • Manage driver settlements
  • Provide thorough and complete dispatch to achieve customer service goals
  • Listen to voicemails and input updates in applicable software system(s)
  • Exercise exceptional problem-solving and decision-making skills in order to ensure high performance and profitability
  • Support the maximization of asset utilization on a daily basis
  • Coordinate with Capacity Utilization Planners and Customer Service Representatives to ensure that all accepted orders meet transit expectations
  • Support driver development, education, and training related to Operations and Safety policy and procedure
  • Coordinate and monitor drivers requests for home time
  • Make safety-conscious decisions in cooperation with the Department of Safety and Compliance

Qualifications:

  • Excellent communication, detail orientation, and organizational skills
  • Ability to multi-task in fast paced environment; problem solver
  • Results-driven
  • Computer proficiency required for transportation management system ( TMS ) and Microsoft Office products including Outlook
  • Minimum 1 year experience at operational role at trucking company or freight brokerage preferred
  • Bilingual preferred (English-Spanish)

Rewards:

Redwood Logistics offers excellent benefits, including health, dental, vision, disability, 401(k) and life insurance, and a paid time off policy within a progressive, employee-centric culture.

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