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Front Desk

U.S. Dermatology Partners – Austin, TX

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Duties and Responsibilities

  • Maintains office procedures and assists with administrative tasks.
  • Answers central telephone system and directs calls accordingly.
  • Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
  • Operates office machines and computers as required to ensure patients are processed correctly and effectively.
  • Duplicates and distributes materials as necessary.
  • Composes, types and edits correspondence, reports, memoranda and other material.
  • Assists patients with the use of the practice / clinic facilities or services.
  • Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.

Additional Information

Education, Licensure & Certification Requirements

  • High School or GED

Experience Requirements

  • One (1)+ year of retail or clinical front desk experience, preferred

Knowledge, Skills and Abilities Requirements

  • Detail oriented, professional attitude, reliable
  • Management and organizational skills to support the leadership of this function
  • Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
  • Interpersonal skills to support customer service, functional, and team mate support needs
    • Able to communicate effectively in English, both verbally and in writing
  • Mathematical and/or analytical ability for basic to intermediate problem solving
  • Basic to intermediate computer operation
    • Proficiency with Microsoft Excel, Word, and Outlook
  • Specialty knowledge of systems relating to job function
  • Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Supervisory Responsibilities:

  • This position has no supervisory responsibilities.

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