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Front Desk Receptionist

Ear, Nose and Throat Associates – New York, NY

Position Overview:

This position is primarily responsible for coordinating all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-out. This position is a point-of-contact for all non-clinical patient service including managing the patient scheduling process; collecting, posting, and depositing patient payments; maintaining patient charts and electronic medical records; maintaining the front desk area; and providing outstanding customer service to our patients. Other duties may also be assigned.

Job Duties:

Greet patients and direct them accordingly

Answer incoming telephone lines

Electronic Scheduling/Book appointments

Data Entry

Verify current personal and financial information

Verify insurance benefits/obtain authorizations as needed to process patient for services

Check patients out/Charge tickets

Collecting money over the counter

Faxing and Filing and perform any other duties assigned

Job Requirements:

Must have 1 year of previous knowledge in a medical office environment.

Excellent telephone skills

Data Entry skills/Typing are required

Must be proficient in Word and Excel.

Previous experience with medical software preferred.

Knowledge of medical terminology, CPT and ICD9/ICD10 coding.

Team player attitude, energetic, with a focus on excellent customer service.

Be flexible with your hours.

Attention to detail

Time Management skills

Be Organized, able to multi-task in a fast paced environment


High school graduate or equivalent

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files and paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment can be fast paced, deadline oriented and is performed in an office environment. Involves contact with patients and public.

We offer a competitive total compensation package including hourly wage as well as a comprehensive benefits package including medical, dental, disability, life and a 401(k) plan, in addition to other outstanding benefits such as Paid Time Off.

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