REPORTS TO: Front Office Manager
Purpose for the Position: The Front Office Ambassador for Renaissance Chelsea must exemplify the highest levels of genuine and anticipatory guest service. The Ambassador will provide individualized and customized service to guests to ensure that their pre-arrival, arrival, in-house, and departure experience is memorable and exceeds expectations. This individual must maintain local neighborhood knowledge to be able to offer our guests an experience that can only be found in Chelsea. The Ambassador must be able to handle all telephone, reservation, and guest inquiries seamlessly.
To this kind of work, you must be able to:
Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10lbs. Requires walking, standing to a significant degree, reaching, handling, feeling, talking and hearing. Must be able to sit or stand for long periods at a time.
Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job considered inside if the worker spends approximately 75% or more of the time inside.
Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solutions of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion.
Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate effectively in discussions and debates. Speak extemporaneously on a variety of subjects.
Relationships to Data, People, and Things:
Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved.
People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants.
Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.
Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.
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