Genesys Resource

Required Efficiency:

• Complete knowledge of Genesys 8x Framework and Architecture in Inbound, Outbound and eServices.
• Experience with Genesys installation, deployment, upgrades, IVR Components, Configuration Server, TServer in a Test and Production Environment.
• Person to have good debugging and analytical skills where the primary objective would be resolutions of the critical environmental issues. Must be able to explain technical detail and provide guidance to internal stakeholders.
• Experience in Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights.
• Good knowledge of Genesys Outbound solution.
• Integration of Genesys Components with external environment like Gateway/PBX/third party IVR Solutions.
• Good Knowledge of SIP protocol.
• Hands on experience on multimedia setup (chat & email) environment.
• Strong knowledge on designing and developing Genesys Routing Strategies and IVRs
• Good knowledge in Database such as SQL, Oracle, MySQL etc.
• Some experience of Web Services/SOA functions, backend integrations, stored procedures, and scripting is must.
• Strong exposure on CTI development, Agent Softphone, Genesys API / SDK, Gplus Adapter, Integration of Genesys solution with CRM Agent desktops.
• Should have knowledge on JAVA/.Net technology