Georgetown Assistant Branch Manager I

Seattle Metro Credit Union – Seattle, WA


Job Title: Assistant Branch Manager
Functional Area: Operations
Department: Branch
Reports to: Branch Manager
Employee Type: Regular, FT
FLSA Status: Exempt

ROLE AT Seattle CU
Responsible for the member service, operational integrity, people development, and sales production of the branch, as directed by the Branch Manager. The Assistant Branch Manager is responsible for the overall operation of the branch in the absence of the Branch Manager.


  • Enable individual team members to grow and succeed by providing timely feedback, coaching effectively, and rewarding hard work.
  • Responsible for the timely completion of staff performance reviews, performance development plans, staff one-on-one meetings, and staff coaching sessions.
  • Effectively conduct and participate in branch sales, service, and operational staff meetings as directed by the branch manager.
  • Support, promote, and ensure that staff activities are aligned with Seattle CUs overall mission, vision, and values.
  • Demonstrated ability to drive for results and hold branch staff accountable for achieving individual/branch sales, service, and operational goals.
  • Leads by example by demonstrating effective consultative sales and service interactions using the Platinum Sales & Service model.
  • Steps in to function as a branch teller and new accounts/loan representative as needed to maintain a high quality member service experience.
  • Assists staff in maintaining individual Quality Loop member satisfaction ratings in accordance with credit union goals by providing high quality service based on our service standards.
  • Uses coaching as the primary tool for improving staff performance by holding regular coaching sessions and documenting results using the Platinum Sales & Service model.
  • Responsible for completing branch audits for signature cards, loan files, cash counts, negotiable instruments, new accounts, and any other audits, as assigned.
  • Ensures compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC), and Customer Information Program (CIP) is maintained in areas such as currency transaction reporting, new accounts, new loans, suspicious activity reporting, and the completion of wire transfer requests.
  • Assures that staff is trained on all operational/procedural changes in a timely manner.
  • Maintains security of physical premises; branch assets (cash, cash items, furniture, fixtures, and equipment); members accounts.
  • Ensures that end of day branch balancing procedure is successfully completed at the end of each business day.
  • In order to comply with the SAFE Act, this position may be required to register with the NMLS Registry as a Mortgage Loan Originator (MLO).
  • Direct exposure to robbery.
  • Work is performed in an office environment. Will be required to attend off-hours and off-site meetings.
  • Will be required to work Saturday hours.
  • Physical effort may be required to lift supplies such as coin or additional currency orders, boxes of copy paper, transaction receipts, computer paper, and checks up to 50 lbs.
  • High School diploma/GED required. Degree PREFFERED
  • Working knowledge of Microsoft Word, Excel, and other Office Suite products.
  • Solid knowledge of credit union history and its philosophy preferred.
  • Strong knowledge of consumer or home equity loans preferred.
  • Comprehensive knowledge of state and federal regulations such as Reg B, Reg E, Reg D, Reg CC, Reg Z, and the Bank Secrecy Act.
  • Strong professional oral and written communication skills
  • Excellent organizational skills
  • Cash drawer balancing skills
  • Excellent interpersonal skills
  • Ability to communicate with tact, discretion, and courtesy within and outside the organization.
  • Maintain a professional appearance and demeanor.
  • Ability to manage multiple tasks and priorities.
  • Ability to handle stress in a high volume and fast-paced environment.
  • Math aptitude sufficient to understand and explain dividend and interest calculations.
  • Ability to understand and readily learn computer lending and other system applications.
  • Minimum of three years experience in financial services industry operations
  • Required (e.g. tellering, customer service, business development, lending), two of which is in a supervisory capacity.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

    Seattle Metropolitan Credit Union is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.

    This job posting is no longer available on OPTnation.
    Find similar jobs: on Job Search

    All Jobs in Seattle, WA

    • Branch Rep Georgetown

      Seattle Metro Credit Union Seattle, WA

      View Job
    • DSHS Social Service Specialist

      State of Washington Dept. of Social and Health Services Seattle, WA

      View Job
    • Senior Financial Analyst Services, Inc. Seattle, WA

      View Job
    • Executive Assistant Services, Inc. Seattle, WA

      View Job
    • Executive Assistant Services, Inc. Seattle, WA

      View Job
    • Program Manager, Sponsor Content for Events

      Amazon Web Services, Inc. Seattle, WA

      View Job
    • Account Representative Services, Inc. Seattle, WA

      View Job
    • AWS Technical Customer Service Associate

      Amazon Web Services, Inc. Seattle, WA

      View Job
    • Office Automation Assistant (Reader)

      US Department of Health And Human Services Seattle, WA

      View Job
    • Visual Designer

      efelle creative Seattle, WA

      View Job
    • Office Assistant

      Five Star Painting Renton, WA

      View Job

    Featured Articles

    Importance Of Taking QA Training Course

    24 September 2015

    Quality Analysis is a way of preventing mistakes or defects in manufactured products and avoiding problems when delivering solutions or services to customers. It is a part of quality management focused on providing confidence that quality requirements will be fulfi

    read more..

    SAP LSO Online Training In USA For Developers

    02 May 2016

    SAP LSO stands for SAP Learning Solution. It consists of a Web-based learning portal, course administrator portal, instructor portal, an authoring environment, and training management in the ERP system. It opens the door for development. It can be integrated into company software that is already ins

    read more..

    Full Time Opportunities For OPT Students

    25 September 2015

    Once the student completes his graduation and gets a degree, he has several opportunities to look forward to and explore each and every available option to find out about its merits and demerits. Choosing the right option will involve a large amount of research and wi

    read more..

    SAP ESS MSS Online Training For All Business Areas

    29 April 2016

    SAP ESS stands for SAP Employee Self-Service and SAP MSS stands for SAP Manager Self-Service. SAP ESS and MSS are web-enabled tools used by the employee to update their data themselves and used for managers to update the data of their subordinate. SAP ESS covers data from various business areas: wor

    read more..

    Thanks For Your Feedback

    Attach A Resume First