Student Intern / Per Diem / APSI Process Improvement

Brigham & Women\'s Hospital(BWH) – Boston, MA

Supports the Process improvement agenda of Brigham and Womens Hospital through facilitation of key strategic projects and work teams. Works with the Director, Lead Consultants and Senior Consultants within Process Improvement to provide support to teams through collection, analysis, interpretation and presentation of data, development of testing and implementation work plans and evaluation of impact. Assists in providing process improvement training for teams. Employs a variety of improvement methodologies including Toyota Production System/Lean, Institute for Healthcare Improvement Rapid Cycle Testing, Innovation/Deep Dive design sessions.
1. Assist in facilitating project subgroups and work teams including meeting management, discussion facilitation, conflict resolution, one-on-one meetings with clinical and administrative managers and leaders.2. Utilizes fundamental Process improvement concepts and methodologies such as process/value stream mapping, brainstorming, group decision-making techniques, design and testing of interventions, design of measurement strategies and implementation planning. 3. Conducts patient/process walk-throughs , face-to-face patient and provider interviews and participates in focus groups.4. Provides data support to project teams: identifies useful sources of data; plans data collection; analyzes, interprets and presents healthcare data. 5. Performs literature searches, chart abstractions and collects best practices. 6. Performs all other duties as assigned.
1. Excellent interpersonal skills and ability to interact with patients, healthcare providers and administrators. 2. Proven ability to manage small projects independently. 3. Understanding of key continuous quality improvement concepts, methodologies and tools. 4. Ability to complete work under pressure and to meet strict deadlines. 5. Previous experience in healthcare improvement preferred. 6. Competency in Microsoft Word, PowerPoint, Excel; competency in Microsoft Access or other database applications preferred.
1. Enrollment in an undergraduate or graduate degree program
2. Demonstrated experience in data analysis and project management is desirable.
EEO StatementBrigham and Womens Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status.
Primary Location: MA-Boston-Boston - BWH Main CampusWork Locations: Boston - BWH Main Campus 75 Francis St Boston 02115Job: Internship/Co OpsOrganization: Brigham & Women s Hospital(BWH)Schedule: Per DiemStandard Hours: 1Shift: Day JobEmployee Status: RegularRecruiting Department: BWH Center For Clinical ExcellenceJob Posting: Apr 19, 2019

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