Guest Services Manager

Hornbacher\'s – Fargo, ND

Responsibilities

JOB RESPONSIBILITIES AND ACCOUNTABILITIES:

Assists customers during their shopping experience

  • Ensures lines are moving quickly and efficiently
  • Greet, Offer, & Thank all customers
  • Prompt response to customer concerns
  • Ability to perform duties of cashiers, baggers, & courtesy counter employees as needed
  • Recording and reporting customer requests
  • Ability to show customers where products are located
  • Maintaining a neat and organized store appearance

  • Keeping front-end supplies stocked and organized
  • Cleaning spills and debris quickly and safely
  • Ensuring a safe and clean shopping environment during inclement weather
  • Maintaining a clutter-free environment throughout the store
  • Assigning cleaning and facing opportunities to baggers and cashiers during down times
  • Daily supervision of store policies and procedures

  • Develop effective daily/weekly work plans
  • Adherence to Hornbachers Food Safety Practices
  • Utilize sales projections, budgeted labor goals, & previous operating results to optimize store performance
  • Providing performance reviews to front-end associates
  • Providing training and development opportunities for store associates
  • Calling in maintenance requests for store issues
  • Oversee store operations in the absence of the Store Director/Assistant Store Director
  • Qualifications

    JOB COMPETENCIES AND REQUIREMENTS:

    People management skills

  • Training and development of associates to ensure competence in assigned tasks and to develop for advancement
  • Managing performance of associates
  • Recognizing coaching opportunities and utilizing skills to encourage growth
  • Encouraging active participation and cooperation within front-end team
  • Encourage individual & group effort toward providing the best service possible
  • Communication skills

  • Ability to Greet, Offer, & Thank all customers
  • Building strong channels of communication throughout the store
  • Communicating with customers on ways to deliver outstanding service
  • Addressing customer concerns and presenting mutually beneficial outcomes
  • Logical reasoning skills

  • Ability to multi task and prioritize business needs
  • Identifying patterns and trends of the business and utilizing that information to provide outstanding customer service
  • Recognizing problems and the ability to solve them creatively and independently
  • Physical Work Environment

  • Ability to stand and walk for long periods of time
  • Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 50 lbs.
  • Occasional use of calculators, computers, telephone, fax, and other office equipment in the course of the normal workday.
  • Experience

  • 1-2 years supervisory experience preferred
  • Retail experience preferred
  • Must be able to work a variety of shifts; including nights, weekends, & holidays.
  • Coborn's Inc. - 28 days ago - save job - original job

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