AEG Worldwide is the worlds leading sports and live entertainment company, with offices on five continents. The company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.
STAPLES Center has clearly established itself as the sports and entertainment center of the world. As the home of four professional sports franchises the NBAs Los Angeles Lakers and Los Angeles Clippers, the NHLs Los Angeles Kings and the most recent 2016 WNBA Champions Los Angeles Sparks STAPLES Center has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004 & 2011 NBA All-Star Games, 2002 & 2017 NHL All-Star Game, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 17 of the last 18 GRAMMY Awards shows. STAPLES Centers sixteen years have also been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts Taylor Swift, Beyonce, Prince U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Kanye West, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Sade and Justin Timberlake, as well as world championship boxing, family shows and special events. Hosting over 250 events a year, the arenas reputation for world-class amenities, features and commitment to quality of service and the guest experience is second to none. Staples, Inc. entered into a 20-year agreement to become the arenas Naming Rights Partner December 1, 1998, which has since been extended into perpetuity.
The Guest Services Supervisor I is responsible for providing excellent guest service at all Microsoft Theater, L.A. LIVE and STAPLES Center events while supervising Guest Services Team Members (Ushers/Ticket-Takers and Guest Service Representatives). The Supervisor is expected to establish and maintain good working relationships with building personnel, guests, visitors, and vendors.
Key Job Factors:
Staff Supervision 40% Daily
Guest Services 25% Daily
Intradepartmental Needs 15% Daily
Interdepartmental Communications 5% Daily
Time Management Daily 10%
Special Projects 5% Daily
Supervisor will maintain a neat and professional appearance that conveys professionalism at all times, whether in the office or out of the office, particularly during events
AEG reserves the right to change or modify the employees job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today s business climate.
This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)
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