Fort Washington, PA Apply Representing clients on a variety of projects via inbound/outbound telecommunication which may include: Pre-screen potential volunteers for enrollment into clinical/medical research trials Triage calls to appropriate personnel Intake of product quality complaints Handle DTC and patient Support programs Provide drug/medical device product information First level technical support Enroll participants in educational seminars Talk with patients regarding co-pay savings cards, patient affordability programs, and patient support Collect demographic data and disposition for product, sample and literature fulfillment Job Duties Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases. Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed. Possess effective organizational skills, including working with multiple projects simultaneously. Adhere to all company policies and Standard Operating Procedures. Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed. Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). Job Requirements Bachelor’s degree or equivalent work related experience. Excellent verbal, written and listening communication skills. Competency with a computer keyboard and mouse. Pleasant telephone manner.
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