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Job ID : 31922

Location : Newark, MD

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $31,000 - $41,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role

Required Skills : Microsoft Windows, MS Office, Collaboration.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance

Job Description :


  • Work as a part of our global operations team, supporting our SaaS products and services.
  • Provide initial ticket triage and first line response to general tickets raised from users.
  • Create and review documentation that is both internal and external facing.
  • Draft and review reports, to be shared both internally and externally.
  • Carry out ad-hoc daily and weekly tasks as assigned, to support departmental operations and objectives.
  • Provide world-class service, support, and incident management to our customer base in a proactive manner, taking ownership of issues and doing everything possible to ensure customer satisfaction.

Key Skills:

  • The most common important skills required by employers.
  •  Microsoft Windows, Detail Oriented, MS Office,
  • Ticketing Systems, Active Directory, Desktop Support and Collaboration.

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