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Job ID : 32436

Location : Newark, NY

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $25,000 - $35,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Time Management. Teamwork, Collaboration.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Responsibilities:

  • Work as a part of our global operations team, supporting our SaaS products and services.
  • Provide initial ticket triage and first line response to general tickets raised from users.
  • Create and review documentation that is both internal and external facing.
  • Carry out ad-hoc daily and weekly tasks as assigned, to support departmental operations and objectives.
  • Provide world-class service, support, and incident management to our customer base in a proactive manner, taking ownership of issues and doing everything possible to ensure customer satisfaction.
  • Effectively escalate IT related issues to the other operations team members when providing first line support to users.

Key Skills:

  • Technical and system expertise.
  • Computer skills.
  • Customer support.
  • Problem-solving and troubleshooting abilities.
  • Communication.
  • Time management.
  • Teamwork and collaboration.

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