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Job Id : 8177

Jobtitle : Help Desk - C2C/W2

Location : Greenwich, CT

Company Name : Hexacorp

Industry : Information Technology

Salary : $45,000 - $51,000  YEAR

Job type : Contractor

Posted on: 2019-12-02


Required Skills : Help Desk, Technical Support, Communication Skills, Organizational Skills, Microsoft Products, Active Directory

Benefits : No benefits are available


Responsibilities:

  • Provide technical support for help desk related calls between 9 am-7 pm.
  • White glove approach to the resolution of incidents. Taking ownership of tasks until resolved.
  • Properly triage and escalate issues to various technical groups and vendors.
  • Manage collection individual projects, includes implementation, reporting on progress and highlighting areas for improvement.
  • Required to be on call every third week from 7 pm to 10 pm weekdays and 8 am to 10 pm weekends

 

Experience & Education:

  • 3+ years of experience in a corporate environment
  • Must have good customer service skills, time management, and strong attention to detail
  • Strong technical experience supporting Windows 10/Office 2016 (preferably VDI), network connectivity, general applications, and using Active Directory
  • Strong written & verbal communication skills
  • Excellent organizational skills
  • Detail-oriented and proactive with a track record of success
  • Ability to multi-task in a fast-paced environment
  • Strong working knowledge of Microsoft products
  • BA/BS degree preferred

     

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