Help Desk Manager

iVinci Health – Boise, ID

HELP DESK MANAGER

Reports To: VP of Technology/Chief Security Officer

Position Summary:

This position is responsible for the coordination, implementation and management of overall internal IT functions, including related supervisory responsibilities for hiring and managing support staff. In addition to oversight of IT / Help Desk operations, this position is responsible for mentoring and training staff, meeting deadlines, working with other departmental/service area managers and identifying opportunities to create and communicate processes that improve user experience and measure performance.


Key Activities:

  • Ensure systems meet PCI, SOC 2, and HIPAA compliance requirements
  • Troubleshoot and quickly resolve issues with workstations, applications and software
  • Implement systems and processes to efficiently configure and deploy IT equipment
  • Deploy OS updates, software patches, network upgrades
  • Work with internal ticketing system to manage and prioritize work
  • System, workstation, and application support of geographically-dispersed users
  • Work with AD, Fortinet, VPNs, IP Networking, Windows 10, Office 365, SharePoint, Disaster Recovery, Jira, Rapid7, WSUS, Azure and Windows Server
  • Work with multiple cloud providers and physical hardware
  • IT Vendor management
  • Software licensing management
  • Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement
  • Ensure the IT team maintains a high level of responsiveness, communication, professionalism, and overall staff knowledge
  • Manage, monitor and report on the services and service levels required to support and deliver an exceptional Help Desk environment
  • Maintain current knowledge on new and updates to existing products, as well as third-party OS and devices
  • Ensure IT staff is appropriately skilled and trained
  • Establish working schedules, manage time off to ensure appropriate coverage for operating workloads and task allocations in accordance with contractual requirements
  • Contribute to the change management process
  • Sharepoint, Jira and/or Confluence experience is a plus
  • AD Design experience a plus

  • Qualifications:

  • Bachelors Degree or equivalent experience
  • 3+ years experience supporting Microsoft products
  • 2+ years in team management experience
  • Strong background in Desktop and End User support
  • Worked in a secure, regulated or audited environment (PCI, HIPAA, SOX)
  • Experience with robust desktop and end user support platforms

  • Location:

  • This position is based in Boise, ID. Relocation assistance may be provided for the right candidate.
  • Sponsorship is not available for this position.
  • Why VisitPay?

    VisitPay is a well-funded growth company in a $400B growing market. We are a nationally focused company working closing with some of the nations largest and most well-respected health systems to provide innovative and compelling SaaS-based products. We are poised to capture significant share in the massive and growing self-pay market. Our solutions help healthcare systems optimize their revenue while providing patients with much improved and friendly billing experience.

    Located in beautiful Boise, Idaho, you will have the opportunity to work with an exceptional leadership team who has significant experience building companies in consumer finance, software and analytics, and enjoy a competitive salary, benefits and equity appreciation rights, as well as a work/life balance suited to enjoy the beautiful landscape Idaho provides.


    Equal Employment Opportunity Employer

    VisitPay is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    This job posting is no longer available on OPTnation.
    Find similar jobs: on Job Search

    All Jobs in Boise, ID

    • Help Desk Manager

      iVinci Health Boise, ID

      View Job
    • Support Engineer

      Tango Card Boise, ID

      View Job
    • Enterprise Service Desk Specialist Jr.

      MILVETS Systems Technology, Inc. Boise, ID

      View Job
    • Membership Counselor - Sales

      Axiom at the Village Meridian, ID

      View Job
    • IT Manager - Eagle

      Powder River Eagle, ID

      View Job
    • IT Support Technician

      Boise Co-op Boise, ID

      View Job
    • Administrative Records Clerk

      Idaho CAPP Facility Kuna, ID

      View Job
    • Technology Support (Position in Boise, ID - local candidates only)

      Stevens-Henager College Boise, ID

      View Job
    • Technology Support (Position in Boise, ID - local candidates only)

      Independence University Boise, ID

      View Job
    • Administrative Records Clerk

      Idaho CAPP Facility Kuna, ID

      View Job
    • Product Owner

      Kount Boise, ID

      View Job

    Featured Articles

    Chances of H1B Extension Rejection | Options after H1B Extension Denied

    05 October 2018

    If you’ve given a petition for H-1B transfer, it may be a cause of concern for you that it might be denied. The H1B non-immigrant work visa continues to attract the attention of many foreign workers who have a dream looking to have their career and life in the USA.

    read more..

    Engineering Graduates Searching Entry Level Jobs in USA

    08 January 2018

    Scope of Entry Level Engineering Jobs in USA The inspiration for learning an engineering degree may differ from student to student. For some people, it’s the desire to possess a successful career. While others may not be genuinely interests but opt enginee

    read more..

    Last Minute Tips For H1B Visa Applicants

    17 September 2015

    All the H1B visa applicants are scared of the H1-B cap gap because it limits the total number of H1B visa to be approved. Not all the petition filers get the positive reply; some may have to the visa rejection while others have to wait for another turn during the year. The H1B visa applicants who a

    read more..

    BA Training And Placement For USA Candidates

    25 March 2019

    Business Analyst Training Course A business analyst (BA) is a person who analyses an organization or business domain (real or hypothetical) and documents its business or processes or systems, assessing the business model or its integration with technology.

    read more..

    Thanks For Your Feedback

    Attach A Resume First