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Helpdesk Software Engineer


Job ID : 15409

Job Title : Helpdesk Software Engineer

Location : Austin, TX

Company Name : Mirantis

Industry : Information Technology

Salary : $31,000 - $62,000  per year

Job Type : Fulltime

Posted on: 2020-09-04


Required Skills : Openstack, Linux, Ubuntu, KVM, XEN, CentOS, Python

Benefits : No benefits are available


Job Description:

This engineer will have the ability to perform particular and specific tasks that require basic and limited skills. The Jr Engineer will provide support for moderately complex technical and team management activities. Learn to deploy, support, sustain, and grow the product, while helping customers along their IT journey. 

Main Responsibilities

  • 1st stop for OpenStack troubleshooting and issue triage
  • Work ticket queue (SFDC) to help maintain contracted SLA’s and delight customers 
  • Learn and tune Stack light our Open Source monitoring tool 
  • Troubleshooting OpenStack components and fixing bugs
  • Bug reporting and project follow up 

Qualifications:

  • High School diploma or equivalent required, four-year college degree preferred
  • 1+ years of experience in software engineering of system admin 
  • General System Admin knowledge - Openstack, Linux, Ubuntu, KVM, XEN, CentOS, and Kubernetes
  • General understanding of scripting language - Python
  • General understanding (or willingness to learn) of network protocols

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