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Helpdesk Support Technician – Entry Level

Job ID : 15807

Job Title : Helpdesk Support Technician – Entry Level

Location : Bethesda, MD

Company Name : NLDC

Industry : Information Technology

Salary : $31,000 - $56,000  per year

Job Type : Fulltime

Posted on: 2020-10-21

Required Skills : Help Desk, Network Configuration, Interpersonal Skills, Desktop Support

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,Life Insurance

Duties and Responsibilities

  • Offering desktop computer support to our clients, remotely and onsite.
  • Deploying new and/or repaired hardware to client sites and installing.
  • Configuring new systems that arrive at the HQ.
  • Reformatting computers (7, 10).
  • Supporting our Network Engineers and Senior Engineers in their support efforts.
  • Troubleshooting and replacing defective hardware/software.

Minimum Qualifications

  • 1 year of demonstrable desktop support experience (supporting Windows 7 and newer).
  • Desktop hardware expertise. You should be able to assemble a computer from scratch, and/or diagnose issues with ease.
  • Familiarity with network hardware, and its configuration (e.g.- routers, firewalls).
  • Excellent interpersonal skills, attention to detail, organizational skills.
  • Ability to lift a minimum of 50 pounds.
  • Good driving record.

Preferred Qualifications:

  • A total of 2 years of demonstrable desktop support experience.
  • One or more of the following certifications: A+, Network+, MCITP


  • Salary: Depends on experience.
  • Healthcare
  • 401K
  • Deep discounts on Lenovo hardware.
  • Long-term disability.
  • Life insurance.


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