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Helpdesk Support Technician

Delphinus – Chula Vista, , CA, US



Engineering, Information Technology, Design



Salary : $80000 - $90000  / YEAR

LOCATION: PRINCIPAL DUTIES/RESPONSIBILITIES:

Responsible for the day to day administration and support of the company's laptops, desktop personal computers, and peripherals.

Monitor trouble tickets and prioritize problems based on business impact.

Fulfillment of hardware, new hires and move requests.

Maintain physical inventory of hardware and software.

Follow and maintain corporate and department standards and polices.

Assist in supporting and troubleshooting business applications and software used by desktop clients and call centers within supported customer's scope.

Maintains and gains knowledge/competency in related Microsoft technologies.

Perform special projects and individual tasks assigned by management. These must be performed to resolution.

Position Requirements REQUIRED EDUCATION:

Associate Degree or equivalent experience.

REQUIRED EXPERIENCE:

3-5 years of relevant experience.

A+ certification or equivalent experience at the minimum.

Prefer candidates with certifications including: Network+, Security+, MCITP, and/or MCSE/MCSA certification

Excellent customer service and organizational skills required to support executives, department heads, supervisors, administrative personnel, engineers and staff.

Moderate understanding of desktop software/hardware including printer hardware, and the subsequent implementation, support, and repair of all.

Moderate understanding of desktop Operating Systems from Microsoft.

Moderate understanding of desktop imaging technologies such as WDS.

Moderate understanding of networking protocols, topology, and troubleshooting.

Moderate understanding of technology such as Active Directory, Group Policy, DNS, LDAP, and ActiveSync.

Moderate understanding of mobile technologies and their implementation in a corporate environment.

Experience with GoGlobal, and Citrix XenApp would be beneficial.

Hyper-V and vSphere experience a plus

Must be able to work in a team environment and/or independently and have strong interpersonal skills.

Must also have sufficient writing skills to produce policy and procedures in a clear and concise manner.

SPECIAL REQUIREMENTS:

Employee must be able to lift 50 pounds and can move desktop hardware.

Employee must have reliable transportation to and from work.

After hours and holiday work may be required depending on work volume, outages, and emergency situations. This will include at least one day on the weekends as part of the regular schedule each week.

Ability to qualify for a government SECRET security clearance

Full-Time/Part-Time Full-Time Position Helpdesk Support Technician Close Date Exempt/Non-Exempt Non-Exempt Req Number INF-19-00015 Location San Diego Marine Services About the Organization Founded in 1994 as a small, diversified professional services company, Delphinus today employs more than 650 professional and technical personnel supporting a customer base that spans the Defense and Federal markets.As a successful graduate of the Small Business Administration's 8(a) program, we have evolved into a leading provider of expert services in our core competencies of Cyber Operations and Security, Marine Engineering and Design, Marine Services, and Business Management. Headquartered in Eddystone, Pennsylvania, we have primary offices in Norfolk, Virginia; San Diego, California; and Bremerton, Washington, with liaison facilities in Philadelphia, Pennsylvania, and Pearl Harbor, HI. Delphinus' business model is based on the values established by our leadership and shared by all Delphinus employees:

Focusing on Our Customers and Promoting Partnership

Treating People with Respect and Dignity

Ensuring Integrity in Our Business Practices

Engaging Our Industry Partners

Honoring Commitments

Achieving Excellence

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