Responsibilities U.S. Vision is seeking a Helpdesk Technician . The individual we seek needs to be highly motivated, ambitious and willing to learn and retain new technologies. In addition to being well-organized, candidates must have strong communication skills, and a “can do” customer service approach. This position will be responsible for the support, installation, and maintenance of end user systems including, desktops, thin clients, laptops, printers, switches, barcode scanners, modems, account/password resets, communication issues, etc. Additional Task For This Position Will Include Answering calls and entering tickets into a Help Desk ticketing system Assigning tickets and working to resolve if/when possible Level 1 support for all issues for internal and field personnel Vendor communication when it pertains to ticket resolution Assist in maintaining an IT hardware inventory IT duties as assigned by management Qualifications Energized, eager and willing to learn Learns fast and can work independently Desktop support knowledge Over the phone support knowledge Ability to lift 50 pounds.
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