The Helpdesk Technician will:
Provide positive and proactive customer service and technical support.
Work effectively with team members to support entire IT environment.
Employ creative solutions to solve technical issues or provide new services to customers.
Prepare company-issued equipment to Atlantic Media standards.
Utilize online ticketing system to track and resolve open trouble tickets.
Basic experience supporting Mac and Windows computers (personally or professionally).
Ability to lift and carry equipment (computers, monitors, and printers) short distances and assist in setting up IT hardware for new users.
Outstanding communication and customer service skills.
Willingness to think creatively and proactively to improve IT support procedures.
Qualifications of the Ideal Candidate:
Technical understanding of Windows and Apple desktop environments.
Basic understanding of computer networking.
Creative troubleshooting and research skills.
Strong critical thinking skills.
Basic understanding of administrative and business processes.
Experience with Active Directory, Remote assistant tools, and computer imaging a plus.