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Helpdesk Technician

STR – Union, Missouri



Strong troubleshooting and critical thinking skills



Salary : $50000 - $100000  / YEAR

Responsibilities: Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or electronically Recommend hardware and software improvements Track customer issues and resolutions   Areas of Proficiency: Microsoft Active Directory Microsoft Azure Microsoft Exchange Office 365 Administration Firewalls/Routers Managed Network Switches LAN/WAN Subnetting Wireless Networks Network Printing Apple and Android Mobile Support Qualifications: Previous experience in IT support Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor A+ certification is a plus

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