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Housekeeping Coordinator

Sage Hospitality Resources – Chicago, IL

Req #:
Why Us:
Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotels spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.
Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. And as one of our Ladies and Gentlemen, you will reflect the values that make us the worlds finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.
Job Title:
Housekeeping Coordinator
Location Name:
Ritz Carlton Chicago
EEO Statement:
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Posting Overview:
Ensures that assigned staff has reported to work, documents any late or absent associates
Support the housekeeping department in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.
Prepares weekly payroll and assure all files are organized and updated (i.e., additional suites and sofabeds).
Collects all information needed to organize work assignments (i.e. Front Desk reports, in-house status, arrivals, departures, VIP, vacant rooms, out-of-order rooms etc.).
Monitors, and dispatches all reported deficiencies
Prints expected departure report after check out time and updates accordingly.
Reviews management hold and out of order rooms and coordinates accordingly
Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line.
Requires sitting in a confined space for long periods of time to continuously perform essential functions.
Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.
Page staff and patrons using the public address system in a courteous and clear manner.
Briefly answer basic inquiries, time, extension numbers, service hours, etc.
Remain calm and polite especially during emergency situations or heavy hotel activity.
Resolve complications and complaints such as missed housekeeping service or missed messages using previous experience and good judgment.
Comply with attendance rules and be available to work on a regular basis.
Ability to effectively deal with associates and guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to access and accurately input information using a moderately complex computer system with or without reasonable accommodation.
Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates with or without reasonable accommodation
Logs all guest and staff requests in daily log book and dispatches runner to distribute supplies
Notifies Maintenance of any repairs needed, reports emergency needs immediately and tracks in designated log book.
Assigns and delegates special projects (i.e. heavy clean, shampoo, wash sheers, clean balconies, vents, steps, spots on carpet) and updates the status to necessary parties.
Performs other miscellaneous duties as assigned.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesnt show frustration when resisted or blocked; is a settling influence in a crisis.
Interpersonal Savvy
Relates well to all kinds of people up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Requires working knowledge of Housekeeping and the hotel s services, policies and operations. Working knowledge is generally learned on-the-job. Requires supervisory skills. Ability to communicate information and hotel services to management and guests. Moderate hearing necessary for one-on-one communication with guests and staff, telephone use. Excellent vision necessary for quality inspection, review reports. Excellent speech communication skills for one-on-one communication with guests, telephone usage and two-way radio and associates. Excellent literacy necessary to interpret reports.
Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner. Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner. Carrying up to 35 lbs. of supplies. Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal. Occasional kneeling required. Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift. No driving required.
Education/Formal Training
High school education or equivalent experience.
Experience required by position is from one to two years of employment in a related position with this company or other organization(s).
Material/Equipment Used
Chemicals/Agents used: Cleaning chemicals, aerosol sprays used to perform function. Back brace worn approximately 100% of 8 hour shift. Gloves worn 10% of 8 hour shift. Operation of vacuum cleaner, wet vac, trash receptacle, computer, computer printer, telephone, two-way radio, calculator.
Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.
Area of Interest:
Housekeeping & Laundry
Position Type:
Full Time - Regular
Address 1:
160 E Pearson Street

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