Housekeeping Manager

US Department of the Navy – Millington, TN


This position is located at the Navy Gateway Inns & Suites operation at Naval Support Activity Mid-South. The purpose of this position is to provide direct onsite management and administration of the housekeeping department and to ensure guests are provided adequate and timely housekeeping services.


Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access reports, daily room requirements, and ensuring that subordinates clean occupied rooms to required standards and make vacant rooms ready. Performs a full range of supervision to include training, planning, work direction, and administration for the housekeeping department. Advises management of all items required to accomplish the housekeeping mission, including accountability and responsibility for bulk items issued from the storeroom. The incumbent is also responsible for coordinating, supervising, and completing the quarterly linen inventory as well as periodic unannounced supply inventories. Develops the organizational structure and staffing requirements of the housekeeping department. Responsibilities include providing input for housekeeping staff position descriptions, advising management of all personnel requirements, and interviewing/ hiring of prospective staff. Evaluates performance, recommends awards, and/or corrective/disciplinary actions. Ensures all leave requests are in writing and approves/disapproves in a timely manner. Interview and recommend applicants for selection or promotion. Conducts written daily inspections of rooms to ensure that the housekeeping staff maintains acceptable levels of cleanliness, material conditions, and compliance with regulations. Inspected areas include walls, doors, carpets, FF&E, plumbing, and HVAC systems. The incumbent takes corrective action on all housekeeping discrepancies and reports all other discrepancies to the appropriate department for action. Validates room furniture inventories by condition and count. Develops and conducts a training program. Maintains training records for each staff member. Coordinate with the Front Desk Supervisor and Maintenance Manager to determine daily room requirements and ensure that subordinates clean occupied rooms to required standards and make vacant rooms ready. Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to management. Reads and interprets business records and statistical reports. Through evaluation of staffing needs, supply and linen usage, furniture condition, provides input for the budget on required expenses. Conducts special studies or reviews as required. Perform cleaning duties on an as needed basis to cover for staff shortages or other unanticipated occurrences. Performs other related duties as assigned.

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

    1173 Housing Management

    Similar jobs
  • Managers, Property
  • Property Managers
  • Requirements

    RequirementsConditions of Employment
  • Relocation Incentive is available
  • You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9
  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
  • Must provide proof of U.S. Citizenship or U.S. National
  • A valid State driver s license is required to operate motor vehicles
  • Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
  • May be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused
  • Subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours
  • May be recalled to duty and/or required to work overtime, as necessary to meet mission requirements
  • A complete physical examination may be required
  • Qualifications

    In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

    One year of specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

    Specialized experience must demonstrate the following:

    Four years experience in a housekeeping department that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to housekeeping and/or custodial and laundry operations. Professional knowledge of the lodging organization, administration, policies/procedures, and supervisory practices in conducting day-to- day operations. Knowledge of housekeeping and facility policies and standards, use and care of cleaning solutions, safety, environmental, and fire prevention regulations and practices. Must be skilled in the use of a personal computer and various software programs, including knowledge of the property management system. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. Must possess basic math, reading, and computer skills. Must be able to communicate clearly and effectively both verbally and in writing in English.

    You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

    As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.


    Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.


    Additional information

    Some positions have special requirements
  • Position is a non-critical, sensitive, supervisory position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.
  • Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.
  • Salary is dependent on experience and/or education.
  • For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
  • This announcement may be used to fill additional vacancies within 90 days of closing date.

    The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to CNI SE HQ N9 NAFJOBS@NAVY.MIL to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

    This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

    All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

    Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .

    Background checks and security clearanceSecurity clearance


    Drug test required


  • Required Documents

    Required Documents

  • Resume
  • Include name and contact information for at least three (3) professional references in your resume
  • OF-306. fill/OF306.pdf
  • Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
  • If claiming Veterans Preference, completed SF-15 and a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, official statements, proof of service, etc). is required.
  • If claiming Gold Star Veteran s Preference, completed SF-15 and a legible copy of DD-1300 as well as any other supporting documentation (official statements, document of service, court decree, , etc). is required.
  • If claiming Military Spouse Preference, a copy of sponsor s orders (applicable for NF-03 and below or equivalent).
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.
  • If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
  • If you are a current federal employee, submit your last three evaluations.
  • If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits


    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .

    The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to:

  • Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
  • Stability of Federal Civilian Service
  • People with passion for doing work that matters
  • Quality of Work Life Balance
  • Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    This job posting is no longer available on OPTnation.
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