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HR Manager

Denihan Hospitality Group – New York, NY

Major Duties and Responsibilities:
  • Responsible for overseeing the day-to-day HR functions on property.
  • Ensures management of the hotel abides by all labor law and union requirements (including but not limited to FLSA, ADA, FMLA, OSHA, COBRA, DOL, HIPPA, ERISA, and EEOC regulations)
  • Raises issues proactively with managers, identifying practical solutions to diverse HR issues, and recommends appropriate actions with the support/review of senior HR professionals.
  • Coaches associates, managers and General Manager to ensure legal and ethical best workplace practices.
  • Ensures that associates uphold all service procedures and communication standards as outlined by Standard Operating Procedures.
  • Takes initiative and ownership of all duties and responsibilities and manages information up and out internally in the hotel and externally to corporate office.
  • Responsibilities include but are not limited to the following:

Labor and Employee Relations:
  • Provides pragmatic and consistent guidance and advice to managers on grievance, attendance, disciplinary, and performance issues.
  • Manages union requirements as per contract
o Knowledgeable of all union rules and requirements. o Works closely with the union to resolve misunderstandings before they reach the formal grievance stage. o Ensures all disciplinary actions and documentation meet legal standards and contract requirements o Processes union claims and grievances o Under the direction of senior HR professional, assists with disciplinary actions, mediation, counseling
  • Coaches managers on conflict management
  • Receives employee complaints and acts accordingly to resolve them.
  • Investigates issues of potential harassment, retaliation and extreme misconduct within the hotel and documents appropriately. Shares findings with senior HR professional.
  • Adheres to open door policy
  • Manages annual Associate Opinion Survey, validation meetings and follow up on action plans. Collects ongoing information regarding associate satisfaction.
  • Plans and executes team events

  • Knowledgeable about the staffing model for the property.
  • Manages hiring process
o Manages New Hire Requisitions Process o Manages posting of open positions internally and externally o Accepts, screens and manages resumes and applications o Screens and interviews candidates o Schedules interviews for hiring manager o Provides input into decision on candidates to the hiring manager o Extends offers o Manages pre-employment process
  • Manages recruiting technology for property
  • Manages offers, transfers and promotions

  • Keeps up to date on company benefits and eligibility for associates on property
  • Educates on available benefits and assists with benefit questions.
  • Manages monthly benefit enrollments and assists Corporate HR team with annual enrollments
  • Working with the Corporate Benefit team, assists with Workers Compensation claims and manages FMLA or other Leaves

  • Manages on-boarding process for new associates to the hotel
  • Conducts on property orientation
  • Supports the training and execution of all applicable property standards (including white papers)
  • Manages training records and HRMS input
  • Ensures managers complete all required Management training
  • Manages Educational Assistance requests
  • Oversees compliance, OSHA and safety training
  • Supports the administration of union or union avoidance training

  • Ensures policy manuals and employee handbooks are updated and distributed as needed.
  • Manages required postings, reporting and notices
  • Responsible for HR SOPs and policies
  • Leverages communication tools (bulletin boards, newsletter, corporate communication, etc.) to ensure associates informed, recognized and motivated.

  • Ensures pay, time and attendance is processed in accordance with FLSA requirements and the union contract.
  • Consults with Corporate HR on salary levels for existing and prospective staff. Ensures consistency with organization policies and market conditions.
  • Assists with wage surveys
  • Manages performance review process
  • Manages offers, transfers and promotions
  • Responsible for BSC administration for the property. Manages local rewards and recognition programs
  • Ensures timely union increases
  • Assists with merit, market or annual increases.
  • Knowledgeable of applicable federal, state and local employment laws (i.e. submit NYS wage rate forms)

HR Technology:
  • Ensures that associate information is properly maintained and current in ULTIPRO (includes new hires, employee profile and position changes, terminations, and benefit enrollments)
  • Ensures associate personnel and training records are maintained in accordance with company and legal requirements (e.g., Leave of Absence information)
  • Ensures consistency between ULTIPRO/HRMS and Time & Attendance system and that all new hires are enrolled in myHRplace and in Time and Attendance systems.
  • Manages profiles in SUCCESS FACTORS
  • Manages review/objectives/development work flow in SUCCESS FACTORS
Performs miscellaneous duties and assists General Manager as directed.
Leadership Skill Requirements:Consistently demonstrates our established Leadership Competencies:
  • Vision and Strategic Leadership
  • Change Leadership
  • Customer Satisfaction and Quality Leadership
  • Learning and Development Passion
  • Teaming
  • Communication
  • Associate Satisfaction Leadership
  • Accountability and Creates Results

Technical Skill Requirements:
  • Comprehensive knowledge of personal computers and various property specific applications, such as Word, Excel, Outlook, Internet, Ultipro, Kronos, Success Factors, and other vendor based systems
  • Knowledgeable of federal, state and local employment laws.
  • Ability to develop and manage budgets and control expenses.
  • Knowledgeable of Corporate HR department functions.
  • Ability to develop and deliver effective training.

Other Skill Requirements:
  • Well organized and detail oriented.
  • Consistently strives for continuous improvement while ensuring a high level of professionalism.
  • Creative and innovative thinker who can bring thoughts to actions with speed.
  • Analytical and expedient approach to problem solving which results in a win/win resolution.
  • Impeccable follow through with high level of personal integrity.
  • Strong communication, decision-making, organization and leadership skills.
  • Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic.

Experience and Qualifications:Required:
  • Bachelors degree in HR Management or related discipline required
  • At least two years of professional experience across all HR disciplines, including employment, benefits, compensation, employee relations, training and development, workers compensation and conflict resolution.
  • Proven team leader with a high level of energy and motivation with a proven track record of living the company s values.
  • Results oriented with an emphasis on both individual and team accountability.
  • Knowledge of working with organized labor force.
  • Experience working with a diverse workforce.

  • Minimum of 2 years Hotel HR experience
  • Certified Human Resources Specialist (PHR, SPHR, HR Master, etc)
  • Previous experience in Hotel operations function
  • Bi-lingual

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