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IAM Support - C2C/W2

Job Id : 8758

Jobtitle : IAM Support - C2C/W2

Location : Indianapolis, IN

Company Name : Intone Networks Inc.

Industry : Information Technology

Salary : $26,000 - $99,000  YEAR

Job type : Contractor

Posted on: 2019-12-13

Required Skills : Azure, Active Directory, IAM, CYBERARK

Benefits : No benefits are available

Job Description:

  • 4 or more years of relevant IT experience
  • 2 or more years of experience working with IAM services
  • 2 or more years of experience with Active Directory
  • Experience with Azure and O365
  • Experience with CyberArk backend services
  • Excellent communication skills, both written and verbal
  • Strong documentation skills both technical and for endusers
  • Ability to operate well in a team environment
  • Ability to operate in regulated business environment (where compliance to government regulations is critically important)
  • Proven ability to multitask efficiently
  • Fluent in English
  • Experience with an ITSM application, preferably ServiceNow
  • Certifications in any/all relevant technologies listed
  • Proven track record in enduser support roles
  • Proven track record in managing multiple large and complex projects at the same time


  • This role is focused on bridging the gap between Operations, Assessment, and Architecture team roles. Project support will include upgrades to existing services, as well as development and planning around new services. Operational support will include system checks, maintenance, enduser support, and problem resolution. Project and operations support require interactions with Subject Matter Experts, as well as endusers at all levels within the client organization. This team supports global sites and services making excellent written and verbal communication skills of utmost importance.
  • Services supported include:
  • Microsoft Identity Manager 2016
  • Hitachi ID Password Manager
  • Azure Active Directory Connect
  • SailPoint IIQ (indirectly)
  • Support requests and changes are tracked using ServiceNow. Being able to clearly and correctly document the issue, troubleshooting that was done, resolution, and resolution classification is critical and a core part of this role.
  • Following documented processes for known issues and troubleshooting undocumented processes for unknown issues is expected.


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