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Implementation Consultant

Logiwa – Chicago, IL

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Job Description


Logiwa is a Chicago-based B2B SaaS company with R&D operations overseas. We provide cloud-based warehouse and inventory management (WMS) software for small-to-medium sized New Age B2C fulfillment businesses. As we are growing rapidly with double digit month/month growth, we are looking for highly motivated junior Implementation Consultants who would share our passion to scale this mountain with us!

We are backed by leading North American and European funds including Runway Ventures (NYC), Launch Capital(CT), Spider Capital (SF), Otimo Retail (Montreal), Revo Capital (Netherlands).

Our ideal candidate is an experienced professional who has excellent communication and customer management skills and has the ability to manage entire implementation by leading project design sessions, understanding and analyzing customer business requirements, training customers and providing a go-live support all within defined time frame of completion.


Responsibilities


  • Lead customer meetings to understand the customers business requirements and accurately configure the products to meet these requirements
  • Lead customer meetings to educate, train, and advise customers on how to successfully implement Logiwa by continually motivating customers and ensuring project timelines are met

  • Successfully manage multiple and simultaneous projects meeting concurrent deadlines by functioning as a liaison for customers, support team and the sales team

  • Delight customers by completing their implementations successfully, on-time and within budget

  • Collaborate with project teams (internal and external) to deliver status updates, resolve project issues and design solutions

  • Quickly ramp-up on new releases and product functionality to ensure successful implementation of these features for customers

  • Provide go-live support, knowledge transfer, and documentation
  • Conduct project hand-off to Logiwa support team

Requirements


  • BS/BA or a combination of experience and education/training equivalent to a four-year college degree

  • 2-years of Engineering/Product Management within a SaaS Organization

  • Previous experience in a role directly interacting with customers, preferably related to implementation or project management

  • Prior experience in supply chain technology space is a plus

  • Strong problem-solving, communication and customer management skills

  • Demonstrated ability to learn new concepts quickly and work hands-on in a team environment

Apply


Interested applicants can submit their resume to [email protected]

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