ACI Federal™ – Plano, TX
Requires Public Trust or Active Secret Clearance
Responsibilities: Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and/or visualproduct-related information hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, fora variety of audiences (end user, system administrators, internal support engineers, product developers, training developers). Codes, builds, compiles, and tests online informationand/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development. As customeradvocate, helps define/refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure commonlook and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.Specialist: Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems/projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act as a team or project leader providing direction to team activities and facilitates information validation and team decisionmaking process. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.Typically a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 4-6 years related experience or an Advanced University degree and 2-4 yearsexperience or equivalent.