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Information Services Specialist

Job Id : 4661

Jobtitle : Information Services Specialist

Location : Chicago, IL

Company Name : State Of Illinois

Industry : Information Technology

Salary : $35,000 - $70,000  YEAR

Job type : Fulltime

Posted on: 2019-09-25

Required Skills : Troubleshooting Common IT Problems

Benefits : No benefits are available

Description of Duties/Essential

  • Functions Benefits Supplemental Questions Under immediate supervision, serves as call center contact at the IT Quality Assurance & Service Processing. Performs initial service request/incident management of technology services and equipment.
  • Assists higher level staff in monitoring Information Technology (IT) systems and applications and responds to requests for urgent situations.
  • Provides status updates to customer and BCCS management.
  • Maintains documentation and coordinates resolution on service requests and incidents.
  • Assists high level staff developing and implementing methods and procedures and attends training programs associated with the Customer Support Division products, services, and processes.

Minimum Requirements:

  • Requires knowledge, skill and mental development equivalent to completion of two years of college with coursework in computer science or a related field such as Management Information Systems, Data Processing, or Telecommunications.
  • Requires elementary knowledge of IT concepts and principles.
  • Requires elementary knowledge of hardware and software, languages, terminology and procedures.
  • Requires working knowledge of written and verbal communication skills.
  • Requires ability to gain and maintain effective working relationship with customers, employees and management.
  • Requires the ability to utilize agency supplied material/equipment (i.e., call center agent telephone, cell-phone, blackberry, etc.).

Specializes Skills :

Requires education/experience as outlined above in the following:

MS Office software suite (Word, Excel, Outlook), Adobe Reader, Remedy, enterprise standard desktop operating systems, expert key-boarding/typing skills, multi-tasking utilizing multiple PC screens across various software applications and IT monitoring tools.

Technical customer support and/or service desk experience within an IT organization including ticketing system for entering, assigning, and monitoring incidents and service requests.

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